Identity Management Administrator

JOB DESCRIPTION: Position requires experience with Microsoft Active Directory, Azure Active Directory, Microsoft Exchange, PowerShell, and M365 Cloud solutions. This position is heavily focused on identity/permissions management and troubleshooting network access. Selected candidate will be doing account builds, processing data access requests, managing tickets, supporting basic email problems, and managing group memberships. Often this will require research and follow up with approvers before implementing requested changes. Under the guidance of DOIT, the resource in this role: Creates and maintains user identities; allocates enterprise licenses, administers secure user access to AD and Azure secured shared resources for Executive Branch agencies; ensures access is compliant with HIPPA, CJIS, PCI, FTI, FERPA, etc. requirements. Administers and troubleshoots secure user access to email resources and collaboration platforms for Executive Branch agencies; includes managing email accounts, distribution lists, and other shared mail resources; provides second tier support. Works with and creates PowerShell scripts to provide efficiencies for and optimization of identity management processes. Provides file recovery with Volume Shadow Services and current file backup software. Provides guidance for user self-service of cloud file and email recovery. Develops, maintains, and follows, documentation related to MCS processes, procedures, and standards. Contributes ideas for process and workflow improvement. Monitors and analyzes Help Desk requests; performs initial triage, evaluation, second tier resolution, or transfers requests to a senior level technician as needed. Partners with technicians from other DoIT divisions and bureaus to provide support and solutions. Follows all established DoIT and State policies, standards, and procedures. Skills Required Required Experience Candidate Experience Last Used Windows Active Directory and Azure AD Identity Administration experience Required 4 Years PowerShell Scripting experience Required 2 Years Microsoft Exchange Online Support experience Required 2 Years MS Teams & OneDrive - troubleshooting user access from the backend - authentication, permissions, licensing Required 2 Years Networking

• DNS, DHCP, IP protocols, troubleshooting access to network resources as it relates to connectivity Highly desired 2 Years File Access and Recovery
• Experience recovering files with VSS and and recovering files from backup Highly desired 1 Years Information Security Highly desired 1 Years Documentation Proficiency Desired 1 Years Exceptional communication skills required as candidate will heavily interact w/technical team and end users for support issues Required Description Questions Answers Question 1 Absences greater than two weeks MUST be approved by CAI management in advance, and contact information must be provided to CAI so that the resource can be reached during his or her absence. The Client has the right to dismiss the resource if he or she does not return to work by the agreed upon date. Do you accept this requirement? Question 2 What is your candidate's email address? Question 5 Respond to this question with a link to your candidate's LinkedIn Profile. Question 6 This is a HYBRID position requiring a minimum of 2 days/week onsite. Only submit LOCAL CANDIDATES willing to work 2 days/week onsite. Please confirm you have discussed the fully onsite requirement with your candidate and the candidate accepts this requirement. Question 7 Please specify your candidate's FULL ADDRESS of their current residence. (If not specified or if location specified is determined to be untrue at any point during the screening/interview/onboarding process - including during background check where address will be verified - your candidate will not be considered/will be removed from consideration for the position). Question 8 This position requires an additional CJIS level background check with fingerprinting which will be coordinated by the agency with the selected candidate. If contractually required background checks run by the vendor for the selected candidate come back clear, candidate can start with limited access while awaiting CJIS results. Continued employment will be contingent upon CJIS check coming back clear. Confirm you discussed this with your candidate and they accept this requirement. Question 9 Any education, degrees, and certifications listed on the resume MUST contain valid degree/certification details, INCLUDING date the degree/certification was acquired or candidate will not be considered. Please confirm those details are included correctly on the submitted resume. Question 10 This position is expected to work 37.5 hours per week (NOT a 40-hour work week). Please confirm you have discussed this with your candidate and you accept this requirement. Question 11 Please prepare your candidate that they may receive a screening call from someone at CAI at any point between the time of submittal through close of business Thursday, 2/19, to discuss their qualifications for this position. Please MAKE SURE THEY ARE PREPARED FOR THIS CALL and are PREPARED TO GIVE US YOUR COMPANY's NAME as the vendor that submitted them for this position when we call. Please confirm you have discussed this with them and they will be prepared for a potential screening call from CAI.