Identity Management Administrator

Job title: Identity Management Administrator Location: Concord, NH (Hybrid) Contract: 15+ Months Note: This position is expected to work 37.5 hours per week (NOT a 40-hour work week). This is a HYBRID position requiring 2 days/week onsite at a minimum The client is seeking an experienced IT professional to assist our in-house team with identity and access management. IMPORTANT NOTES PLEASE READ: LOCAL CANDIDATES REQUIRED This is a HYBRID position requiring 2 days/week onsite at a minimum. Fully remote work will not be considered. Only submit LOCAL candidates who are willing to work a minimum of 2 days/week onsite. READ and RESPOND APPROPRIATELY to all items in the Questions section of the requisition. If you do not answer all questions appropriately, your candidate will not be considered for screening. DEGREES/CERTIFICATIONS ON RESUME Any education, degrees, and certifications listed on the resume MUST contain valid degree/certification details, INCLUDING date the degree/certification was acquired or the candidate will not be considered. KEY SKILL FOCUS This position is heavily focused on identity/permissions management and troubleshooting network access. If your candidate does not have strong experience in these key areas, DO NOT submit them as they won't be considered. JOB DESCRIPTION: Position requires experience with Microsoft Active Directory, Azure Active Directory, Microsoft Exchange, PowerShell, and M365 Cloud solutions. This position is heavily focused on identity/permissions management and troubleshooting network access. Selected candidate will be doing account builds, processing data access requests, managing tickets, supporting basic email problems, and managing group memberships. Often this will require research and follow up with approvers before implementing requested changes. Under the guidance of DOIT, the resource in this role: Creates and maintains user identities; allocates enterprise licenses, administers secure user access to AD and Azure secured shared resources for Executive Branch agencies; ensures access is compliant with HIPAA, CJIS, PCI, FTI, FERPA, etc. requirements. Administers and troubleshoots secure user access to email resources and collaboration platforms for Executive Branch agencies; includes managing email accounts, distribution lists, and other shared mail resources; provides second-tier support. Works with and creates PowerShell scripts to provide efficiencies for and optimization of identity management processes. Provides file recovery with Volume Shadow Services and current file backup software. Provides guidance for user self-service of cloud file and email recovery. Develops, maintains, and follows documentation related to MCS processes, procedures, and standards. Contributes ideas for process and workflow improvement. Monitors and analyzes Help Desk requests; performs initial triage, evaluation, second-tier resolution, or transfers requests to a senior level technician as needed. Partners with technicians from other DoIT divisions and bureaus to provide support and solutions. Follows all established DoIT and State policies, standards, and procedures. Required Skills: Windows Active Directory and Azure AD Identity Administration experience PowerShell Scripting experience Microsoft Exchange Online Support experience MS Teams & OneDrive troubleshooting user access from the backend (authentication, permissions, licensing) Networking DNS, DHCP, IP protocols, troubleshooting access to network resources as it relates to connectivity File Access and Recovery Experience recovering files with VSS and recovering files from backup Information Security Documentation Proficiency Exceptional communication skills candidate will heavily interact with technical team and end users for support issues