iGaming Digital Marketing Customer Service Representative
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Overview
Schedule
Alternate-schedule
Full-time
Career level
Entry-level
Remote
Hybrid remote
Compensation
$52,500-$65,000/year
Benefits
Health Insurance
Paid Vacation
Job Description
Key Responsibilities
- Deliver top-tier customer service across all support channels, maintaining service excellence and meeting defined SLAs.
- Resolve player complaints and escalate unresolved issues as needed.
- Assist players with a wide range of needs, including account access, payments, promotions, technical troubleshooting, and all other aspects of the player experience.
- Assist customers with game-related inquiries, helping them understand the rules, strategies, and features of various online casino games.
- Monitor and implement anti-fraud measures to protect both the company and its customers.
- Stay updated on company products, policies, and promotions to provide accurate information.
- Ensure adherence to security protocols and gaming regulations.
- Gather and relay player feedback to support continuous improvement.
- Maintain clear and accurate records of customer interactions.
- Collaborate with internal teams to enhance overall customer experience
Qualifications
- 1–2 years of customer support or service experience, preferably in iGaming or a regulated industry.
- Must currently reside in New Jersey and perform all work duties within the state
- Strong communication, adaptability, and problem-solving skills.
- Team player with a positive attitude, willingness to collaborate with colleagues, and a strong commitment to continuous learning and professional growth.
- Fluency in English, both written and spoken, is required; proficiency in additional languages is considered a strong asset.
- Ability to work rotating shifts, including nights, weekends, and holidays.
- Ability to work effectively in a remote environment with reliable internet access and a professional, distraction-free workspace.
- Detail-oriented with a commitment to maintaining service standards and compliance.
- Comfortable in a remote model with flexibility for training and team events.
- Position may involve occasional lifting/moving of items up to 25–50 lbs.
Why Join RW BET New Jersey LLC
- Opportunity to play a key role in the growth of a rapidly expanding online and mobile gaming platform.
- Collaborative team culture with exposure to operations, compliance, and player engagement.
- Remote/Hybrid flexibility with the chance to participate in launches and industry events.
- Competitive compensation and benefits package.
Salary: $52,500 - $65,000
Automate your job search with Sonara.
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FAQs About iGaming Digital Marketing Customer Service Representative Jobs at Resorts World NYC
What is the work location for this position at Resorts World NYC?
This job at Resorts World NYC is located in New Brunswick, New Jersey, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at Resorts World NYC?
Candidates can expect a pay range of $52,500 and $65,000 per year.
What employment applies to this position at Resorts World NYC?
Resorts World NYC lists this position under the following employment categories:
- Alternate-schedule
- Full-time
What experience level is required for this role at Resorts World NYC?
Resorts World NYC is looking for a candidate with "Entry-level" experience level.
What benefits are offered by Resorts World NYC for this role?
Resorts World NYC offers following benefits: Health Insurance and Paid Vacation for this position. Actual benefits may vary depending on the employer's policies and employment terms.
What is the process to apply for this position at Resorts World NYC?
You can apply for this role at Resorts World NYC either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.