Implementation Consultant - Benefits Administration Systems

Here is the impact you’ll make and what we’ll accomplish together

As an Implementation Consultant, you'll serve as both a subject matter expert and technical systems resource, bridging the gap between complex benefits administration and seamless client experiences. You'll lead implementation projects, manage sophisticated data processing activities, and ensure our clients receive exceptional technical support throughout their benefits journey.

What You'll DoDaily Operations & Administration (50%)

    Manage administrative and case management issues with minimal supervisionProcess individual participant requests and plan-level data operations

    Complete and peer review transactions and file postings for plan participantsEnsure all items are processed accurately and within agreed-upon SLA timeframes

    Communicate with clients regarding participant inquiries requiring additional informationTechnical Analysis & System Configuration (30%)Apply advanced analytical skills through data analysis, troubleshooting, and eligibility logic development

    Test and analyze system configurations against requirement documents during implementation and administrationLeverage sophisticated database tools to set up healthcare and group benefits databases

    Define data fields, import data, design screens, and create queries and reportsApply strong knowledge of Health and Welfare Benefit domain rules and regulations

    Review plan documents to build plan-specific knowledge and assist with researchQuality Assurance & Project Management (20%)Participate in client-specific and TELUS Health-wide project initiatives

    Monitor project schedules to ensure deliverables are met on timeCollaborate with team leaders and project managers to define project scope, objectives, assignments, and timelines

    Integrate quality assurance processes into all projects and deliverablesNotify project managers or clients proactively if timelines are at riskWhat You Bring to the TeamExperience & Expertise:

    3-5 years in Benefits Administration industry, or as an Analyst/Operations SpecialistDemonstrated strength in analytical thinking and exceptional attention to detail

    Familiarity with healthcare or group benefits conceptsProven ability to prioritize and manage multiple projects simultaneouslyTechnical Skills:

    Working knowledge of Excel including VLookup, Pivot Tables, and MacrosStrong ability to learn new systems and processes quickly

    Experience with data processing and analysisCore Competencies:Excellent oral and written communication skills

    Strong organizational and time management abilitiesSelf-motivated, quality-conscious, and committed to meeting deadlines

    Ability to thrive in a collaborative team environmentPreferred QualificationsWorking knowledge of SQL, MS Access, and/or VB

    BA/BS degreeProject management background

    Previous experience with database management or data processingExperience in project coordination or administrative support roles

    Professional certifications in HR, benefits, or related fields (CEBS, SHRM, etc.)Experience working in a consulting or client services environment

    Understanding of compliance requirements in benefits administrationYour Success ProfileWe're looking for someone who brings:Growth Mindset – Genuine desire for professional development with openness to feedback and continuous improvement

    Problem-Solving Excellence – Natural curiosity to understand complex processes and develop innovative solutionsAdaptability – Flexibility and resilience in a fast-paced, dynamic environment

    Collaborative Spirit – Willingness to support team members and contribute to collective successPositive Attitude – Enthusiasm when facing new challenges and learning opportunities

A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. 

TELUS Health is an Equal Opportunity Employer that aims to foster an inclusive culture that embraces diversity. It is our policy to hire without regard to race, color, creed, religion, national origin, citizenship status, sex, marital status, age, disability, sexual orientation or veteran status.We offer accommodation for applicants with disabilities, as required, during the recruitment process. 

By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.