Implementation Coordinator (SaaS, Healthcare)
TeamBuilderNew York, NY
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Overview
Schedule
Alternate-schedule
Full-time
Career level
Entry-level
Remote
Remote
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Job Description
Implementation Coordinator(multiple)
U.S.-Based Applicants Onlyauthorized to work for any U.S. employer (NO Sponsorship Provided)
TeamBuilder is a rapidly growing healthcare SaaS company on a mission to modernize healthcare scheduling and workforce management. We are builders, executors, and big thinkers who want to solve real world problems. We win as one team.
We’re actively looking for multiple Implementation Coordinators who want to help take the customer experience to the next level.This role is FULLY REMOTE, though you MUST reside within the U.S..
The ideal candidate thrives in a growing, tight-knit, fast paced environment and has experience onboarding enterprise-level clients efficiently and cost effectively.
- Organized and detail-oriented
- A key player on the implementation team in delivering seamless onboarding experience.
- Early/mid-Career, looking to grow your career in SaaS implementation, healthcare technology, or customer success.
- Highly collaborative focused on aligning product capabilities in direct support of customer requirements.
- A key part in ensuring smooth and successful onboarding experience for customers.
Your Responsibilities:
- Assist implementation team in gathering and documenting business requirements during implementation.
- Support discovery sessions to understand customers' current systems, processes, and data structures.
- Prepare, clean, and validate customer data for migration or integration.
- Configure platform settings and parameters as directed, aligning build to documented requirements.
- Support testing and validation of system configurations and data migration to ensure successful implementation.
- Collaborate with internal technical and product teams to escalate complex issues or propose platform improvements.
- Maintain implementation documentation and process guides; recommend improvements for clarity and efficiency.
- 1–2 years of experience in a support, administrative, or coordinator role (internships or relevant coursework considered).
- Detail-oriented, proactive, and capable of managing multiple projects simultaneously.
- Strong proficiency with Excel or Google Sheets
- Excellent written and verbal communication skills.
- Interest in healthcare operations or SaaS platforms.
- Experience with healthcare-specific platforms (e.g., EMRs/EHRs, WFM tools, scheduling systems, Epic).
- Basic knowledge of data integration tools (e.g., ETL tools) is a bonus.
- Strong fit to our culture will include a mix of technical and interpersonal abilities, including curiosity, flexibility, innovation, and loyalty.
- Experience with customer support and project management, preferably in a tech environment.
- Actively seeks to learn (and become a Subject Matter Expert on) the TeamBuilder platform to enable product delivery and customer success.
- Establish effective relationships and maintain a positive, professional attitude in all interactions with both customers and colleagues.
- Job Type: Full-time, Exempt
- Location: Remote, must be flexible to work across time-zones.
- Reports To: Chief Customer Officer; Close interaction w/ Head of Product & Data.
- Culture: We foster a collaborative, mission-driven culture that values innovation and prioritizes customer success.
Benefits, Compensation, and Perks:
- Competitive salary plus annual performance bonus opportunity
- Equity opportunities for eligible roles
- Robust Medical, Dental, and Vision coverage options with 70% company contribution toward medical premiums (effective 1st of the month following your start date)
- Health Savings Account (HSA) eligible plan options
- 401(k) with 3% company match
- 15 days of PTO plus company holidays
- Fully remote work environment (minimal travel required)
- Employee Assistance Program (EAP)
- Additional Perks such as Tech & wellness reimbursements, home-office set-up, annual company off-site, and a passionate and balanced work environment.
If you're looking for a place where your work matters, your ideas are heard, and your impact is visible, we'd love to meet you.
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FAQs About Implementation Coordinator (SaaS, Healthcare) Jobs at TeamBuilder
What is the work location for this position at TeamBuilder?
This job at TeamBuilder is located in New York, NY, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at TeamBuilder?
Employer has not shared pay details for this role.
What employment applies to this position at TeamBuilder?
TeamBuilder lists this position under the following employment categories:
- Alternate-schedule
- Full-time
What experience level is required for this role at TeamBuilder?
TeamBuilder is looking for a candidate with "Entry-level" experience level.
Does TeamBuilder allow remote work for this role?
Yes, this position at TeamBuilder supports remote work, giving candidates the flexibility to work outside the primary office location.
What benefits are offered by TeamBuilder for this role?
TeamBuilder offers following benefits: Health Insurance, Dental Insurance, Vision Insurance, Paid Holidays, Paid Vacation, 401k Matching/Retirement Savings, Home Office Reimbursement/Stipend, and Health & Wellness Programs for this position. Actual benefits may vary depending on the employer's policies and employment terms.
What is the process to apply for this position at TeamBuilder?
You can apply for this role at TeamBuilder either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.