Implementation Project Consultant - Freight Payment Services

At U.S. Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at-all from Day One.

Job Description

SUMMARY

The Implementation Project Consultant is responsible for managing specific components of implementation projects. Components may include gathering requirements, submitting build requests based on requirements, or validating test files and system rule setups. This role serves as a key liaison between external customers and internal teams, ensuring requirements are clearly defined, expectations are aligned, and solutions are delivered accurately and on time within a highly collaborative, pod-based environment.

RESPONSIBILITIES

• Lead assigned portions of implementation projects from kickoff through go-live and transition.
• Partner directly with customers to facilitate discovery and requirements-gathering sessions, setting clear expectations for scope, deliverables, and implementation approach.
• Develop and manage project scope documentation and obtain formal customer sign-off.
• Manage specific workstreams within the project, ensuring timely and accurate communication with both internal and external stakeholders.
• Interpret customer requirements and submit configuration and setup requests to build organizational structures and accounts within internal systems.
• Prepare and submit task requests (e.g., via ServiceNow) to support system setup, installs, and configuration activities.
• Coordinate and manage testing activities, including reviewing and validating customer-provided files and test transactions to ensure data accuracy and integrity.
• Facilitate and participate in a variety of meetings, which may include issue resolution sessions, internal project updates, customer training, or collaboration with product teams on system enhancements.
• Deliver customer training and demonstrations, including building simple demo reports to help customers understand system outputs and post implementation results.
• Collaborate closely with cross-functional team members within a pod-based delivery model, contributing to shared project goals and supporting other pod roles as needed.

Collaboration & Work Environment

• Operate within a highly collaborative pod structure, partnering with defined roles across implementation, product, and operations teams.
• Balance multiple priorities in a dynamic environment where daily activities may vary based on project needs, customer requirements, and internal initiatives.
• Maintain a strong focus on communication, teamwork, and accountability to ensure successful project outcomes.

BASIC QUALIFICATIONS

• Three to five years of experience in project management activities.
• Bachelor's degree, or equivalent work experience.

PREFERRED SKILLS/EXPERIENCE

• Thorough knowledge of assigned business line or functional area
• Demonstrated management and leadership skills
• Strong organizational and analytical skills
• Advanced knowledge of project management
• Ability to identify and resolve exceptions and to analyze data
• Excellent verbal and written communication skills

This position offers a hybrid/flexible schedule which means there's an in-office expectation of 3 or more days per week and the flexibility to work outside the office location for the other days.

If there's anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits:

Our approach to benefits and total rewards considers our team members' whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following:

• Healthcare (medical, dental, vision)

• Basic term and optional term life insurance

• Short-term and long-term disability

• Pregnancy disability and parental leave

• 401(k) and employer-funded retirement plan

• Paid vacation (from two to five weeks depending on salary grade and tenure)

• Up to 11 paid holiday opportunities

• Adoption assistance

• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

Review our full benefits available by employment status here.

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $81,515.00 - $95,900.00

U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.

Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.

Posting may be closed earlier due to high volume of applicants.