Implementation Project Manager - Marketing Software

NISC develops and implements enterprise-level and customer-facing software solutions for over 960+ energy cooperatives and communication organizations across North America. Our mission is to deliver technology solutions and services that are Member-focused, quality-driven and valued-priced. We exist to serve our Members and help them serve their communities through our innovative software products, services and outstanding customer support. We are an AI-forward company committed to being a technology leader in our industry. NISC has been ranked in ComputerWorld’s Best Places to Work for 23 years, and we are looking for qualified individuals to join our team. 

Summary: 

This position works closely with the use of Salesforce software to serve our Members/Customers’ needs for implementing our marketing solutions. The function of this position is to provide consulting as well as leading collaborations towards best practice for members needs and satisfaction.  Managing an implementation of our marketing solution requires an understanding of the members marketing needs, collaborative communication style with excellent communications.  This team member will work with all levels at NISC and our Member/Customer sites. Guiding, supporting, and providing high focus on services associated with crowdsourcing, campaigns, and sales opportunities are the primary function of this position.  This position includes helping the Member/Customer understand the value of the software features as well as training, configuring, testing, and reporting.  Cloud application experience helpful with marketing focus preferred.  This position reports to a Professional Services Team Lead.

Essential Duties: 

• Perform and coordinate moderate level project plans, timelines, and milestones of project implementation.
• Train Members/customers, on software applications usage and best practices.
• Perform basic level validation and verification of accuracy of converted data, gaps in data, features and functionality in software and follow up to resolution.
• Provide application support throughout the project lifecycle.
• Perform basic level conversion analysis.
• Assist in change management best practices at Member/Customer sites.
• Prepare Change Requests (CRs) and follow up through resolution.
• Perform after hours call support as assigned.
• Assist in performing project data mapping duties.
• May serve as a subject matter expert.
• Perform work duties outside of regular business hours, on an as needed basis, to meet internal and/or customer needs.
• Commitment to NISC’s Statement of Shared Values.
• Other duties as assigned.

Knowledge, Skills & Abilities Preferred:

• 3+ years of related experience preferred
• Moderate level knowledge of business-related software applications and services.
• Moderate level knowledge of the Utility or Telecom industries.
• Moderate level knowledge of Project Management processes and theory.
• Strong verbal and written communication skills.
• Strong presentation and training skills.
• Excellent telephone/email etiquette and an ability to deal effectively with Member/Customers.
• Strong research and problem-solving skills with a strong attention to detail.
• Moderate level ability to organize and prioritize.
• Moderate level ability to set and manage internal and external Member/Customer expectations.
• Ability to analyze data and draw meaningful business conclusions relevant to Project Management.
• Moderate level ability to demonstrate initiative and accountability.
• Moderate level ability to multi task and time manage.
• Strong ability to demonstrate professionalism.
• Moderate level ability to troubleshoot.
• Moderate level understanding of change management best practices.
• Moderate level knowledge of Utility/Telecom software and software integrations.
• Ability to travel as often as necessary to meet the goals and objectives of the position.

Education Preferred:

Bachelor’s Degree in a business-related field or equivalent experience.

Minimum Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the essential functions of this position, employees must be able to see and communicate.  Employees are regularly required to maintain a stationary position, move, and operate computer keyboards or office equipment.

Disclaimer: 

Management may modify this job description by assigning or reassigning duties and responsibilities at any time.