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Implementation Support Engineer (She/He/They)

CapcoPoland, ME
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Overview

Career level
Senior-level
Remote
On-site

Job Description

CAPCO POLAND

Capco Poland is a global technology and management consultancy specializing in driving digital transformation across the financial services industry. We are passionate about helping our clients succeed in an ever-changing industry.

We are also:

  • Experts in banking and payments, capital markets and wealth and asset management
  • Committed to growing our business and hiring the best talent to help us get there
  • Focused on maintaining our nimble, agile and entrepreneurial culture

About the role:

We are seeking an experienced Implementation Support Engineer - Cloud Processing Service to support the delivery of modern payment processing capabilities across complex client environments.

In this role, you will combine hands-on implementation expertise with knowledge of payment authorization flows and transaction processing to drive successful onboarding, integration, and production rollout.

Key Responsibilities:

  • Support end-to-end implementation including onboarding, configuration, testing, deployment, and stabilization

  • Troubleshoot authorization flows, transaction routing, and response code issues

  • Collaborate with clients, processors, gateways, and acquirers to resolve challenges

  • Contribute to testing, defect triage, and production readiness activities

  • Analyze transaction logs and processing errors to identify root causes

  • Prepare documentation and runbooks for implementation and support

  • Work closely with stakeholders to ensure smooth delivery

Required Skills & Experience:

  • 5-7 years of experience in payment technology or transaction processing

  • Strong understanding of card payment flows and lifecycle events

  • Experience with API integrations (REST/JSON) and webhooks

  • Ability to analyze logs and diagnose issues in distributed systems

  • Strong communication and stakeholder management skills

Nice to have:

  • Experience with cloud-based payment platforms
  • Knowledge of Agile methodologies
  • Exposure to production support in high-volume environments

ONLINE RECRUITMENT PROCESS STEPS

  • Screening call with the Recruiter
  • Competencies interview with Capco Hiring Manager
  • Client's interview
  • Feedback / Offer

We offer a flexible collaboration model based on a B2B contract, with the opportunity to work on diverse projects.

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FAQs About Implementation Support Engineer (She/He/They) Jobs at Capco

What is the work location for this position at Capco?
This job at Capco is located in Poland, ME, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at Capco?
Employer has not shared pay details for this role.
What employment applies to this position at Capco?
The employer has not provided this information. This may be discussed during the hiring process.
What experience level is required for this role at Capco?
Capco is looking for a candidate with "Senior-level" experience level.
What is the process to apply for this position at Capco?
You can apply for this role at Capco either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.