Impressions Specialist

Bring your personality, passion for people, and problem-solving mindset to a team that's redefining the customer experience.At Plastic Printers, we've spent nearly three decades helping businesses around the world stand out with custom-designed products that wow. But our true differentiator? The way we serve our customers.We're looking for a Customer Success Representative who's excited to be the voice of our company - someone who thrives on human connection, loves creating positive experiences, and takes pride in helping people bring their ideas to life. As Plastic Printers continues to grow and evolve, you'll be a key part of that forward motion - working alongside a dedicated, positive, high-energy team that's in it together and always moving toward more.

As a key player on our Customer Success Team, you'll:

• Serve as the first point of contact - via phone, email, and live chat - for businesses launching custom projects
• Ask smart questions and actively listen to understand each client's goals, timeline, and vision - dive into their world!
• Gather essential project assets like logos, brand colors, and creative details with precision and organization
• Coordinate with our in-house design, production, and shipping teams to ensure smooth project flow. From inception, print, client-delivery, and beyond!
• Manage multiple orders and customer interactions at once with clarity and care
• Flag potential concerns early and collaborate with our Customer Satisfaction team for resolution
• Grow your product knowledge and become a consultative partner to clients over time - delighting clients with solutions they didn't know were possible

You're a Great Fit If You:

• Are a natural communicator - friendly, confident, and clear
• Can juggle multiple projects without missing the details
• Have strong organizational and note-taking skills
• Are curious, coachable, and eager to learn new processes and tools - and possibly create new ones!
• Enjoy a fast-paced, dynamic environment and thrive under changing priorities
• Care deeply about helping people and delivering excellent service
• Love the idea of being part of a collaborative, positive, high-energy team
• Are interested in growing your career and professional skills in a company that values you

What We Offer:

• Paid training to set you up for success
• Medical, dental, vision, life insurance & short-term disability
• 401(k) with up to 4% match
• Health Savings Account (HSA)
• Paid Time Off
• Holiday Pay
• Employee Assistance Program (EAP) for wellness and support
• A casual, team-oriented culture full of celebrations, food trucks, and fun events
• Real growth potential - your future here is what you make it

We are excited to learn more about you! Apply today.