In-Icrc-Intake Specialist
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Job Description
Candidate provides timely, appropriate and professional responses to all public contact with the Commission. Intake/Case Control staff shall answer questions, makes referrals, draft complaints and forward calls to appropriate Commission staff.
Job DescriptionCandidate provides timely, appropriate and professional responses to all public contact with the Commission. Intake/Case Control staff shall answer questions, makes referrals, draft complaints and forward calls to appropriate Commission staff. The Intake/Case Control staff serves as a professional staff memeber within the Commission and provides a front-line response to the public for questions and issues concerning the Commission. This position requires a strong level of organization as well as interpersonal skills, integrity and sound judgment. The candidate is privy to sensitive and highly NA information and receives instructions for new and complex tasks.
Responsibilities include but are not limited to the followingRespond to online inquiries regarding the filing of complaintsEffectively interview potential ComplainantsAnalyze and summarize information received from online inquiriesPrepare investigative work case files for invetigationsSend Notice of Complaints and interrogatories to relevant partiesProvides excellent customer service, via telephone and in personResponsible for monthly reportingAnalyze and apply relevant laws to establish jurisidiction over cases for ICRL enforcement areasMay be responsible for drafting appropriate motions before the Commission, including, but not limited to administrative dismissals and default ordersResearch databases for correct contact information for relevant parties and witnessesOther duties as assigned
Preferred ExperiencePractical knowledge of the Indiana Civil Rights Law and Federal Civil Rights LawsAbility to interpret, analyze and apply the laws appropriately and relevantly to areas covered by the Civil Rights LawAbility to interpret and apply Commission policies and procedures as they relate to the charges of discrimination filedInterpersonal skills, especially when dealing with the publicDetail orientated work ethicStrong organizational skills with the ability to manage various projects simultaneouslyWorking knowledge of computers and Microsoft Office SuiteAbility to type with speed and accuracyGeneral knowledge of functions of other departments and agencies and their relationships to the intake/case control divisionAbility to communicate effectively and ability to establish cooperative work relationships
Required/Desired Skills
| Skill | Required /Desired | Amount | of Experience |
|---|---|---|---|
| Minimum 6 months of administrative experience | Required | 6 | Months |
| HS diploma or GED required | Required | 0 | |
| Previous legal course work, paralegal type coursework | Required | 0 | |
| Working knowledge of computers and Microsoft 365 | Required | 0 | |
| Ability to effectively communicate, both orally and in writing | Required | 0 | |
| Practical knowledge of the Indiana Civil Rights Law and Federal Civil Rights Laws | Required | 0 | |
| Ability to type with speed and accuracy | Required | 0 | |
| Ability to interpret, analyze and apply the laws appropriately and relevantly to areas covered by the Civil Rights Law | Highly desired | 0 | |
| Ability to interpret and apply Commission policies and procedures as they relate to the charges of discrimination filed | Highly desired | 0 | |
| Strong organizational skills with the ability to manage various projects simultaneously | Highly desired | 0 |
| No. | Question |
|---|---|
| Question1 | Absences greater than two weeks MUST be approved by CAI management in advance, and contact information must be provided to CAI so that the resource can be reached during his or her absence. The Client has the right to dismiss the resource if he or she does not return to work by the agreed upon date. Do you accept this requirement? |
| Question2 | Please list candidate's phone number and email address. |
| Question3 | Please list the city and state where candidate currently resides. |
| Question4 | Candidate must be paid NA if selected for engagement. The provider markup for this position is %. Do you accept this requirement? |
| Question5 | This is a full time, on-site, position working .5 hours per week. Monday-Friday. There are two possible schedules based on Agency needs 8am-4:30pm and 8:NA-5pm. Do you accept this requirement? |
| Question6 | There will be a NA0 (must be paid in cash) contractor badge fee required on day 1 of the assignment. Do you accept this requirement? |
| Question7 | Resume must detail how the practical knowledge of the Indiana Civil Rights Law and Federal Civil Rights Laws was acquired. Is this detailed in the resume or in a separate document? |
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