In-Idoh Helpdesk Data Entry Analyst
Abacus Service CorporationIndianapolis, IN
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Job Description
Engagement Type: Contract Short Description: The Helpdesk Data Entry Analyst at IDOH plays a critical role in supporting public health initiatives by ensuring accurate and timely data entry while providing exceptional customer service.
Complete Description:
This position serves as a key link between technology and end-users, assisting healthcare providers, public health staff, and other stakeholders in resolving system-related issues. Ideal candidates will have a strong background in data entry, customer service, and attention to detail to maintain clean, reliable health data. The role requires excellent communication skills, problem-solving abilities, and a commitment to supporting public health systems and workflows. Key Responsibilities:
- Respond to inquiries from healthcare providers, public health agencies, and internal users regarding immunization records and system functionality.
- Investigate and resolve duplicate patient records and incorrect merges in the immunization registry.
- Utilize data tools and matching algorithms to identify and correct data integrity issues.
- Document all support interactions in the ticketing system and maintain accurate logs.
- Provide guidance to users on best practices for data entry and record management.
- Assist in testing system updates and enhancements.
Required / Desired Skills
| Skill | Required / Desired | Amount | of Experience |
| Experience in a helpdesk or healthcare support role | Required | 4.5 | Years |
| Experience with deduplication tools, data matching, or record linkage techniques | Required | 4.5 | Years |
| Excellent communication and customer service abilities | Required |
| Knowledgeable with ticketing systems (e.g., ServiceNow) and Microsoft Office Suite | Required |
| Strong analytical and problem-solving skills | Required |
| Familiarity with immunization information systems | Highly desired |
| Experience working with state or local public health departments | Nice to have |
| Understanding of HIPAA and data privacy regulations | Nice to have |
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FAQs About In-Idoh Helpdesk Data Entry Analyst Jobs at Abacus Service Corporation
What is the work location for this position at Abacus Service Corporation?
This job at Abacus Service Corporation is located in Indianapolis, IN, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at Abacus Service Corporation?
Employer has not shared pay details for this role.
What employment applies to this position at Abacus Service Corporation?
The employer has not provided this information. This may be discussed during the hiring process.
What is the process to apply for this position at Abacus Service Corporation?
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