In-Idoh Senior Salesforce Developer

Senior Salesforce Developer is responsible for the end to end engineering, support, optimization, and enhancement of a large scale Salesforce platform used across statewide public health programs.

This role ensures the platform remains secure, stable, scalable, and compliant with all technology governance requirements. The developer will lead major technical initiatives, improve integration pipelines, modernize workflows, and build internal technical capacity through structured training and documentation. Ideal candidates bring deep hands on expertise, architectural thinking, and a proven ability to support mission critical enterprise systems.

Key Responsibilities

1. Application Support & Maintenance

• Provide expert-level troubleshooting, root cause analysis, and resolution of platform issues across Salesforce core, Experience Cloud, integrations, and custom components.
• Maintain platform stability by monitoring jobs, logs, APIs, errors, governor limits, and overall system performance.
• Develop and maintain operational documentation, runbooks, SOPs, data dictionaries, workflow inventories, and system configurations.
• Conduct proactive maintenance, including refactoring, technical debt reduction, performance tuning, and remediation of security findings.

2. Development, Enhancements & Modernization

• Architect, design, and implement new features using Apex, Lightning Web Components, Flows, permission models, and data structures.
• Lead code reviews, enforce secure coding standards, and ensure high test coverage and adherence to best practices.
• Own and manage multi environment release cycles (Dev, QA, UAT, Staging, Prod) using CI/CD pipelines and version control.
• Translate complex business requirements into scalable, maintainable, and compliant technical solutions.

3. Integration & Interoperability

• Design, support, and optimize API-based integrations, including MuleSoft or similar middleware frameworks.
• Ensure reliable and secure data exchange between Salesforce and external systems involved in reporting, surveillance, analytics, and operational workflows.
• Monitor API health, throughput, limits, and error handling; implement resilience patterns such as retries, queueing, and payload optimization.
• Maintain integration mapping documentation, interface specifications, and versioning strategies.

4. Security, Compliance & Governance

• Ensure all work adheres to cybersecurity, identity governance, and secure SDLC requirements.
• Implement and maintain platform-level security controls including Field Audit Trail, Event Monitoring, Platform Encryption, MFA, least privilege access, and audits.
• Support vulnerability remediation, conduct impact assessments, and participate in architectural reviews.
• Maintain compliance in all aspects of environment management, data access, logging, encryption, and change control.

5. Enterprise Scale Operations

• Manage sandbox strategy, refresh cadence, and environment alignment across the development lifecycle.
• Implement advanced monitoring, alerting, observability dashboards, and performance analytics.
• Support platform continuity through backup/restore strategies, DR planning, and failover procedure validation.
• Conduct periodic platform health reviews and provide recommendations for stability, scalability, and long term optimization.

6. Training, Knowledge Transfer & Internal Capacity Building

• Develop structured training programs for internal teams covering administration, configuration, development, and troubleshooting.
• Create durable documentation including architecture diagrams, workflow maps, deployment guides, operational procedures, and technical standards.
• Mentor internal staff to ensure sustainable long-term support and enhance overall organizational Salesforce capability.
• Facilitate post implementation ownership transition and ensure internal teams can independently manage ongoing enhancements.

7. Licensing & Platform Strategy

• Maintain expert-level understanding of Salesforce license structures, including core licenses, Experience Cloud, API usage entitlements, feature tiers, and cost impacts.
• Map license assignments to required roles and propose adjustments to optimize cost and functionality.

Forecast license needs for user growth, newmodules, and future integrations.Required/Desired Skills

Skill	Required /Desired	Amount	of Experience
Professional experience in enterprise application development	Required	11	Years
Dedicated Salesforce experience	Required	7	Years
Deep expertise in Apex, Lightning Web Components, Flows, SOQL/SOSL, and advanced configuration.	Required	5	Years
Senior-level experience supporting large, complex Salesforce environments with strict SLAs and high security requirements	Required	5	Years
Strong technical background in API design, integration patterns, middleware, and enterprise data exchange.	Required	5	Years
Knowledge of security hardening, identity governance, encryption strategies, and auditability in compliance-driven environments.	Required	3	Years
Extensive experience with CI/CD pipelines, automated testing, environment promotion, and DevOps practices.	Required	3	Years
Ability to create architecture diagrams, technical design documents, process flows, and well structured operational documentation.	Required	3	Years
Strong proficiency with Salesforce license models and platform optimization strategies.	Required	3	Years
Excellent communication skills and demonstrated ability to train and mentor technical staff.	Required	0
Advanced Salesforce certifications (Platform Developer II, Experience Cloud Consultant, Integration Architect, Identity & Access Management).	Highly desired	0
Background in public-sector technology, regulated environments, or statewide system modernizations.	Highly desired	0
Experience with observability tools, error monitoring platforms, and secure cloud integration patterns.	Highly desired	0
Familiarity with SRE practices, resilience engineering, and performance benchmarking.	Highly desired	0

Questions

No.	Question
Question1	Absences greater than two weeks MUST be approved by CAI management in advance, and contact information must be provided to CAI so that the resource can be reached during his or her absence. The Client has the right to dismiss the resource if he or she does not return to work by the agreed upon date. Do you accept this requirement?
Question2	Please provide candidate's email address.
Question3	Please provide the city and state where candidate currently resides.
Question4	Candidate must be paid BETWEEN NA and NA if selected for engagement. The provider markup for this position is %. Do you accept this requirement?
Question5	Local resources will be requested to work a hybrid work schedule. Non-local resources will be permitted to work remotely. Please confirm the resource understands the hybrid/remote schedule.
Question6	Selected resource will be required to work hours per week. Please confirm the resource understands the work hours.