Inbound Call Center Agent

Steadfast EmploymentJackson, MS

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Job Description

Job Summary

We are seeking dependable and customer-focused Inbound Call Center Reservation Specialists to join our team in the new year. In this role, agents will handle inbound calls and schedule reservations for multiple client accounts. This position requires strong communication skills, attention to detail, and the ability to provide excellent customer service in a fast-paced call center environment.

Key Responsibilities

Answer inbound calls in a professional and courteous manner
Schedule, modify, and cancel reservations for various client programs
Accurately document customer information in reservation systems
Follow client-specific scripts, policies, and procedures
Confirm reservation details and answer customer questions
Meet performance metrics for quality, accuracy, productivity, and attendance
Maintain confidentiality and professionalism at all times

Day Shift Availability:

Monday – Wednesday: 8:45 AM – 5:00 PM
Monday – Friday: 8:45 AM – 5:00 PM
Monday, Wednesday &Friday: 8:45AM-5:00PM or 8:45AM- 3:00PM

Applicants must be able to commit to their selected schedule.

Qualifications

High school diploma or equivalent required
Previous call center, reservations, or customer service experience preferred
Strong verbal communication and active listening skills
Ability to navigate multiple systems while on calls
Accurate data entry and attention to detail
Reliable attendance and punctuality

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FAQs About Inbound Call Center Agent Jobs at Steadfast Employment

What is the work location for this position at Steadfast Employment?

This job at Steadfast Employment is located in Jackson, MS, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at Steadfast Employment?

Employer has not shared pay details for this role.

What employment applies to this position at Steadfast Employment?

The employer has not provided this information. This may be discussed during the hiring process.

What is the process to apply for this position at Steadfast Employment?

You can apply for this role at Steadfast Employment either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.