Inbound Customer Service Agent

Disabled Veteran SolutionsBowling Green, OH

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Job Description

Join the DVS Team as an Inbound Customer Service Superstar!

Are you ready to make a difference and enjoy what you do every day? Disabled Veteran Solutions (DVS) is searching for enthusiastic Inbound Customer Service Agents to support our amazing government-based contracts in security, health & human services, and state benefits.

At DVS, communication and customer care are everything - and as part of our team, you're the hero who makes each caller's day better!

️Start Date: April 6th 2026. Your first 2 weeks are training.

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What You'll Do

Answer inbound calls and be the friendly, positive voice customers look forward to hearing.
️ Troubleshoot tech issues, helping callers with basic equipment navigation and opening support tickets.
Schedule appointments at designated locations.
Document calls thoroughly, including questions, complaints, and resolutions.
Make follow‑up calls to keep customers informed.
Deliver friendly, fast, professional service every time.

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What You Need

Remote‑ready setup: Reliable high-speed internet, ability to troubleshoot basic tech issues, and a private workspace.
Equipment: Computer and monitor provided by DVS, and USB‑wired headset provided by you.
Education: High school diploma or GED required; advanced education a plus.
Credentialing: Ability to complete an extensive credentialing and background check process.
Communication skills: Clear, confident, and able to build rapport quickly.
Schedule: Training 9:00a- 4:30p - . Regular M-F 9:30a- 6:00p & Sat 8:00a- 12:00p Eastern Standard Time
Bilingual (English/Spanish) is a huge plus!

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Why You'll Love Working at DVS

At DVS, we honor Veterans and Military Families by providing meaningful, respectful employment. You'll be recognized and rewarded for your performance in a supportive environment that pushes you to grow.

We also offer development opportunities so you can explore other roles and elevate your career.

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About Disabled Veteran Solutions

Disabled Veteran Solutions is a nationally recognized leader in business process outsourcing. As a Service‑Disabled Veteran Owned Small Business (SDVOSB), we're dedicated to excellence, adaptability, and exceeding client expectations.

A pre-employment drug screening and criminal background check are required prior to employment.

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Submit 10x as many applications with less effort than one manual application.

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FAQs About Inbound Customer Service Agent Jobs at Disabled Veteran Solutions

What is the work location for this position at Disabled Veteran Solutions?

This job at Disabled Veteran Solutions is located in Bowling Green, OH, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at Disabled Veteran Solutions?

Employer has not shared pay details for this role.

What employment applies to this position at Disabled Veteran Solutions?

The employer has not provided this information. This may be discussed during the hiring process.

What is the process to apply for this position at Disabled Veteran Solutions?

You can apply for this role at Disabled Veteran Solutions either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.