Incident Agent

Here at Prestige Car Wash and Gas we are looking for a self-motivated customer service representative who understands and can empathize with clients' feelings and needs while still maintaining the integrity of the company's policies, procedures and values. We are looking for talented candidates to be our Incident Agent.

If you are a take charge individual capable of managing multiple tasks and responsibilities and has great attention to detail which requires excellent written and verbal communication skills, this role is for you.

Job description:

As our Incident Agent, you will: be responsible for but not limited to

• Work through customer reports, review camera footage to confirm or deny customer claim
• Partner with the Customer Service Manager to answer incident report questions filed by customers
• Work with leaders to come to conclusions on customer claims and report back to the customer on the outcomes 
• Work with 3rd party vendors to order parts and obtain best quotes on parts ordered
• Work with Body Shops to obtain estimates for body work on vehicles 
• Answer emails and calls from customers regarding their monthly car wash membership plans
• Conduct thorough billing research based on customer requests to assist with refunds, cancelations or provide explanations to customers
• Remain composed and professional when handling difficult customers, be able to stay in line with company policy while delivering difficult messages to customers 
• Provide world class service to our customers with a positive attitude and welcoming words striving to assist their needs while still maintaining the policy and procedures of the company
• Assist other individuals within the office on daily tasks and assignments to help expedite projects
• Make outbound calls to vendors or customers to get follow up information on their relationships with us, complete research or deliver status updates

QUALIFICATIONS: 1 year of experience with customer service preferred along with proficiency in computer operations and software including Microsoft Office Suite not limited to Word, Excel & Outlook. Must have strong written and verbal communication skills, positive attitude, strong work ethic and organized.

Job Types: Full-time 40 - In Office Role- Canton MA 

Benefits and Compensation:

• Compensation from $23-$25 per hour based on experience.
• Full Benefits Package: Medical, dental, vision, 401(k) with match, and more (available to full-time employees)

Schedule:

• Day shift
• Monday- Friday 800-430 (based on full time schedule) in Office ONLY

Ability to commute/relocate:

• Canton, MA: Reliably commute or planning to relocate before starting work (Required)

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.