Incident Management & Prevention Analyst

Incident Management & Prevention Analyst

Location: Universal City, CADuration: 12 months

Role: Support identity verification, fraud prevention, incident management, and process improvement through video-based identity verification, evidence review, documentation, reporting, and cross-functional collaboration.

Key Responsibilities:

• Conduct video calls for identity verification and review supporting documentation.
• Follow verification guidelines and document findings accurately.
• Support fraud/incident prevention and detection activities.
• Gather evidence and use threat detection/fraud analysis tools.
• Maintain and improve verification processes and documentation.
• Create reports and analyze data using Power BI, Excel, or similar tools.
• Collaborate with Accounts Payable, Accounts Receivable/Order-to-Cash, Cybersecurity, and Controllership teams.
• Identify process gaps and recommend improvements.

Must-Have:

• 2–4 years experience in fraud prevention, identity verification, or related risk/incident management.
• Video-based identity verification experience preferred.
• Strong written/verbal communication and professional video-call skills.
• Experience with Excel, Power BI, reporting, data analysis, and documentation.
• Ability to gather evidence, document findings, and manage multiple priorities.
• Bachelor’s degree in Accounting, Finance, Cybersecurity, Data Science, or equivalent experience.

Preferred:

• Fraud detection/automation tools.
• Incident management or cybersecurity experience.
• CFE, CFCS, or CFF certification.
• Spanish, Italian, German, or French language skills.