Incident Reporting/Risk Management Coordinator

• Bachelor’s degree in Health Services Administration or related field
• Minimum one (1) year of experience in health services
• Strong written and verbal communication skills
• Proficiency with Microsoft Office applications, including Word and Outlook
• Strong analytical, critical thinking, and problem-solving abilities
• Ability to maintain confidentiality and professionalism

• Master’s degree in Health Services Administration or related field
• Administrative experience in healthcare settings
• Experience with behavioral health or mental health services
• Familiarity with healthcare incident reporting systems and regulatory requirements

• Report incidents through the Agency for Health Care Administration (AHCA) Incident Reporting System (AIRS)
• Submit reportable incidents to the Department of Children and Families (DCF) Incident Reporting and Analysis System (IRAS)
• Thoroughly document incidents, including dates, times, locations, involved parties, and event details
• Maintain accurate incident records and tracking logs

• Investigate incidents to determine root causes and contributing factors
• Analyze incident trends and identify opportunities for improvement
• Develop recommendations to reduce future risks and enhance safety practices
• Support corrective action planning and follow-up activities

• Assist with grievance investigations when required
• Review completed grievances and maintain grievance logs
• Ensure compliance with regulatory reporting requirements and organizational policies
• Support audits, reviews, and regulatory inquiries as needed

• Prepare clear and concise incident reports and summaries
• Present findings and trends to the Quality Assurance Committee
• Utilize incident data to support risk management and quality improvement initiatives
• Recommend process improvements to strengthen incident reporting procedures

• Participate in safety, compliance, and quality improvement activities
• Perform other duties and special projects as assigned

• Strong critical thinking and analytical skills
• Excellent written communication and grammar skills
• Ability to identify patterns, trends, and root causes
• Strong organizational and documentation abilities
• Knowledge of incident management and risk mitigation principles
• Effective communication and collaboration skills
• Ability to maintain confidentiality and exercise sound judgment

• Primarily sedentary work with extended periods of computer use
• Frequent typing, report preparation, and data entry
• Occasional walking, meetings, and departmental visits

• Professional office and healthcare environment
• Frequent interaction with leadership, program staff, and regulatory agencies
• Standard business hours with flexibility based on organizational needs

• Accuracy and timeliness of incident reporting
• Quality of investigations and root cause analyses
• Compliance with reporting requirements and regulations
• Effectiveness of risk reduction and quality improvement initiatives
• Timeliness and accuracy of grievance tracking and documentation
• Communication and collaboration with internal stakeholders

• Health, dental, and vision insurance
• Paid time off
• Life and long-term disability coverage
• Voluntary benefit options
• 401(k) with employer match

Apply now. Because of the work we do in the community, a full background check is required for all staff.

We are a drug free employer.

South County Mental Health Center, Inc is an EOE.