Information Coordinator

LOCATION: John H. Stroger Jr. Hospital

DEPARTMENT: Employment Plan Office

SHIFT: 9:00 AM - 5:00 PM

The final salary and offer components are subject to additional approvals based on Cook County Health (CCH) policy. Your placement within the salary range is dependent on a number of factors including your work experience and internal equity within this position classification at CCH. For positions that are represented by a labor union, placement within the salary range will be guided by the rules in the collective bargaining agreement.

JOB SUMMARY NON-UNION

Supports the Employment Plan Officer and staff by managing requests for information. Collects, analyzes, processes and distributes information required to support the investigation of complaints of violations of the Cook County Health (CCH) Plan and Supplemental Policies, training as required under the Employment Plan, and all other auditing and monitoring functions of the Employment Plan Office. Requires a high degree of confidentiality, discretion and appropriate judgment in the course of duties.

TYPICAL DUTIES

• Supports the Employment Plan Officer and staff by managing requests for information from a variety of sources internal and external to CCH
• Collects, analyzes, processes and distributes information required to support the investigation of complaints of violations of the Employment Plan and Supplemental Policies
• Collects, analyzes, processes and distributes information required to support the Employment Plan Office's training endeavors
• Collects, analyzes, processes and distributes information required to support all monitoring and auditing activities of the Employment Plan Officer and staff
• Communicates with legal and non-legal professionals internally and externally providing general support functions
• Works with CCH Department of Human Resources to coordinate outstanding requests for information
• Tracks and monitors databases of information impacting CCH Employment Plan compliance
• Prepares reports, memos and other required documents and/or correspondence as requested
• Manages and responds to written and verbal inquiries submitted to the Employment Plan Office from a variety of internal and external sources for the purpose of providing information or referring requests to appropriate personnel
• Receives, logs and sends all complaints or any identified incidents of Unlawful Political Discrimination to the Office of the Independent Inspector General
• Schedules annual employee, supervisor and CCH Department of Human Resources Employment Plan training; tracks attendance to validate completion of training
• Notifies the Employment Plan Officer of non-compliance to any request for information
• Assists the Employment Plan Officer and staff with conducting audits of CCH compliance
• Works to meet strict deadlines, which at times will require the Information Coordinator to work additional hours or otherwise diverge from a set work schedule
• Must be able to travel between affiliates of the Cook County Health & Hospitals System as necessary to perform job duties
• Performs other duties as assigned

This position is exempt from Career Service under the CCH Personnel Rules

MINIMUM QUALIFICATIONS

• Bachelor's Degree or Higher from an accredited college or university (Must provide official transcripts at time of interview)
• Three (3) years of experience in Human Resources; Employee Relations; or Finance, Compliance, or Legal departments, is required.
• One (1) year of experience generating excel reports in a compliance driven environment, is required.
• Must be able to maintain a high degree of confidentiality and exercise discretion and appropriate judgment in the course of duties, is required.
• Must be able to meet strict deadlines, which at times will require the Information Coordinator to work additional hours or otherwise diverge from a set work schedule, is required.
• Must be able to travel between affiliates of the Cook County Health & Hospitals System as necessary to perform job duties, is required.

PREFERRED QUALIFICATIONS

• Prior experience in basic legal, general and factual research, is preferred.
• Advanced proficiency with Microsoft Access, Excel, Word and PowerPoint, is preferred.
• Previous work experience with applicant tracking systems such as Taleo, PeopleSoft or comparable systems, is preferred.

KNOWLEDGE SKILLS, ABILITIES AND OTHER CHARACTERISTICS

• Proficiency using Microsoft Office Suite (including Excel, Word and PowerPoint)
• Excellent interpersonal, verbal and written communication skills necessary to communicate with all levels of staff and a patient population composed of diverse cultures and age groups
• Strong customer service skills
• Demonstrate strong initiative and critical thinking skills
• Demonstrate good phone and email etiquette skills with strong response times
• Demonstrate analytical and organizational, problem-solving and conflict management/resolution skills
• Demonstrate strong attention to detail, accuracy and precision
• Ability to prioritize, plan, and organize projects and tasks
• Ability to multi-task and meet deadlines in a fast paced and stressful environment
• Ability to maintain a professional demeanor and composure when challenged
• Ability to function autonomously and as a team member in a multidisciplinary team
• Ability to maintain a high degree of confidentiality and exercise discretion and appropriate judgment in the course of duties
• Ability to meet strict deadlines, which at times will require the Information Coordinator to work additional hours or otherwise diverge from a set work schedule
• Ability to travel between affiliates of the Cook County Health & Hospitals System as necessary to perform job duties
• Ability to exercise a high degree of confidentiality, discretion and appropriate judgment in the course of duties.

VETERAN PREFERENCE

PLEASE READ

When applying for employment with the Cook County Health & Hospitals System, preference is given to honorably discharged Veterans who have served in the Armed Forces of the United States for not less than 6 months of continuous service

To take advantage of this preference a Veteran must:

• Meet the minimum qualifications for the position.
• Identify self as a Veteran on the employment application by answering yes to the question by answering yes to the question, "Are you a Military Veteran?"
• Attach a copy of their DD 214, DD 215 or NGB 22 (Notice of Separation at time of application filing. Please note: If you have multiple DD214s, 215s, or NGB 22S, please submit the one with the latest date. Coast Guard must submit a certified copy of the military separation from either the Department of Transportation (Before 9/11) or the Department of Homeland Security (After 9/11). Discharge papers must list an Honorable Discharge Status. Discharge papers not listing an Honorable Discharge Status are not acceptable

OR

• A copy of a valid State ID Card or Driver's License which identifies the holder of the ID as a Veteran, may also be attached to the application at time of filing.

If items are not attached, you will not be eligible for Veteran Preference

VETERANS MUST PROVIDE ORIGINAL APPLICABLE DISCHARGE PAPERS OR APPLICABLE STATE ID CARD OR DRIVER'S LICENSE AT TIME OF INTERVIEW.

BENEFITS PACKAGE

• Medical, Dental, and Vision Coverage
• Basic Term Life Insurance
• Pension Plan and Deferred Compensation Program
• Employee Assistance Program
• Paid Holidays, Vacation, and Sick Time
• You may also qualify for the Public Service Loan Forgiveness Program (PSLF)

For further information on our excellent benefits package, please click on the following link: http://www.cookcountyrisk.com/

MUST MEET ALL REQUIRED QUALIFICATIONS AT TIME OF APPLICATION FILING.

Degrees awarded outside of the United States with the exception of those awarded in one of the United States' territories and Canada must be credentialed by an approved U.S. credential evaluation service belonging to the National Association of Credential Evaluation Services (NACES) or the Association of International Credential Evaluators (AICE). Original credentialing documents must be presented at time of interview.

• Please note all offers of Employment are contingent upon the following conditions: satisfactory professional & employment references, healthcare and criminal background checks, appropriate licensure/certifications and the successful completion of a physical and pre-employment drug screen.
• CCHHS is strictly prohibited from conditioning, basing or knowingly prejudicing or affecting any term or aspect of County employment or hiring upon or because of any political reason or factor.

COOK COUNTY HEALTH AND HOSPITALS SYSTEM IS AN EQUAL OPPORTUNITY EMPLOYER