Information Delivery & Technology Manager

AbbottChicago, Illinois

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Job Description

JOB DESCRIPTION:

About the job

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 115,000 colleagues serve people in more than 160 countries.Working at Abbott At Abbott, you can do work that matters, grow, and learn, care for yourself and your family, be your true self, and live a full life. You’ll also have access to:

Career development with an international company where you can grow the career you dream of.
Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year.
An excellent retirement savings plan with a high employer contribution Tuition reimbursement, the Freedom 2 Save student debt program, and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.
A company recognized as a great place to work in dozens of countries worldwide and named one of the most admired companies in the world by Fortune.
A company that is recognized as one of the best big companies to work for as well as the best place to work for diversity, working mothers, female executives, and scientists.

The Opportunity This position works out of our Abbott Park : Lake County IL (other locations: Santa Clara, CA, Alameda, CA, Chicago, IL, Plymouth, MN, or St. Paul, MN)

Job Description

The Information Delivery and Technology Manager leads the technology enablement of the Abbott Research Center (ARC), Abbott’s corporate library . This role is responsible for the integration, operation, and ongoing support of library technologies that enable enterprise‑wide access to licensed information resources, published research, and data services.

The position partners closely with ARC research teams, internal customers, and corporate IT to ensure reliable, compliant delivery of information and insights. The manager oversees enterprise SaaS platforms and licensed data services, supports analytics and reporting capabilities, and contributes to the responsible adoption of emerging technologies, including AI‑enabled information retrieval, within a regulated environment. The role directly manages two employees.

Key Responsibilities

Manage the technology ecosystem supporting ARC, including enterprise SaaS platforms and licensed data services
Collaborate with ARC managers, individual contributors, and internal customers to support delivery and integration of published research, data, and insights into business and research workflows
Lead system integrations, including APIs between library systems, supplier systems and services, and internal enterprise systems
Oversee authentication and access management for licensed information resources, including single sign‑on and proxy
Resolve complex access, authentication, and vendor system issues
Serve as the primary liaison between ARC and corporate IT, ensuring alignment with enterprise standards, security, and governance
Partner with cross‑functional teams and vendors to support projects, enhancements, and system changes
Maintain and support ARC’s Power BI reporting environment to enable usage analysis, licensing insights, and operational decision‑making
Support evaluation and phased adoption of emerging technologies, including AI‑enabled tools, in a risk‑aware and compliance‑focused manner
Manage, coach, and develop two employees and promote effective collaboration across ARC

Key Skills

Experience with enterprise SaaS platforms and licensed data services
Experience with system integration concepts, including APIs and data workflow, especially regulatory workflows
Experience with authentication and access management (SSO, proxy)
Experience producing and maintaining artifacts to satisfy enterprise IT governance, risk, and compliance requirements.
Ability to troubleshoot and resolve complex technical and access issues
Strong collaboration skills
Clear communication and writing skills, including translating technical concepts for non‑technical audiences
Sound judgment, strong prioritization skills, and ability to perform effectively under pressure
Experience with Power BI and related analysis tools (e.g., Excel, Power Query); familiarity with broader data analysis principles
Familiarity with scientific, patent, and news information sources and research workflows
Customer‑focused mindset with high professionalism and accountability

Qualifications Required

Bachelor’s degree in information science, Library Science, Computer Science, Information Systems, or a related field with 5-7 years of job experience
Prior people management or team lead experience

Qualifications Preferred

Master’s degree in Library or Information Science, Computer Science, Information Systems, or a related field
Experience in healthcare, research, or other regulated environments
Experience with AI‑enabled search and retrieval tools
SharePoint development/administration experience
Background in library or information services

The base pay for this position is

$99,300.00 – $198,700.00

In specific locations, the pay range may vary from the range posted.

JOB FAMILY:

Operations & Business Support

DIVISION:

GENC General Counsel

LOCATION:

United States > Chicago : Willis Tower Building 233 S Wacker Dr.

ADDITIONAL LOCATIONS:

United States > Abbott Park : AP06A

WORK SHIFT:

Standard

TRAVEL:

Yes, 10 % of the Time

MEDICAL SURVEILLANCE:

Not Applicable

SIGNIFICANT WORK ACTIVITIES:

Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day), Keyboard use (greater or equal to 50% of the workday)Abbott is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans.EEO is the Law link- English: http://webstorage.abbott.com/common/External/EEO_English.pdfEEO is the Law link- Espanol: http://webstorage.abbott.com/common/External/EEO_Spanish.pdf

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FAQs About Information Delivery & Technology Manager Jobs at Abbott

What is the work location for this position at Abbott?

This job at Abbott is located in Chicago, Illinois, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at Abbott?

Employer has not shared pay details for this role.

What employment applies to this position at Abbott?

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