Information Technologist 3, PN 20050857

Information Technologist 3 (IT3), PN 20050857

What You Will Do:

• Answering the telephone & responding to emails received for the IT help desk;

• Assisting customers who have issues with their hardware, software, desk phone, cellular phone, printers, fax;

• Provides support for assistive technology equipment and software;

• Troubleshooting with customers to determine the nature of and resolution for reported issues;

• Assisting with IT equipment deployment;

• Updating & repairing IT hardware and software;

• Assisting with business process analysis;

• Creates and updates technical documentation as needed;

• Monitoring & assisting users with third party IT supported devices.

Benefits to you:

• Enjoy an excellent work/life balance.

• Receive paid time off with vacation, sick and personal leave.

• Receive 11 paid holidays per year.

• Receive regular pay increases; 1st increase after 4 months.

• Receive an extensive benefits package, including Medical and FREE Vision, Dental and Basic Life Insurance after completion of eligibility period.

• Experience growth opportunities within organization.

• Participate in employee tuition reimbursement programs.

• Receive a pension plan with 14% employer contribution.

For a list of all the State of Ohio benefits, please visit the Total Rewards website!

36 mos. combined work experience in multiple areas of assigned responsibility (e.g., infrastructure, database administration, software development, business process analysis) including 12 mos. combined work experience as specified by the agency position description & job posting.

• Or completion of undergraduate core program in computer science or information systems; 12 combined work experience in multiple areas of assigned responsibility (e.g., infrastructure, database administration, software development, business process analysis) as specified by the agency position description & job posting.
• Or equivalent of minimum class qualifications for employment noted above. Note: The official position description on file with the designated agency is to reflect the required technical experience. Only those applicants possessing the required technical experience listed in the position description are to be considered for any vacancies posted. The job posting should also only list the required technical experience commensurate with the position in question.

Job Skills: Information Technology