Information Technologist I – Information Management Officer (IMO)

• Provide client administration for Microsoft desktop and laptop systems.
• Register client equipment within the installation software and asset management system.
• Establish, maintain, delete, and troubleshoot Microsoft Intune accounts and client systems.
• Configure and support Standard Army application systems.

• Install, configure, maintain, and troubleshoot desktop operating systems and applications.
• Maintain systems in compliance with Army configuration standards, including service packs, patches, security fixes, and antivirus updates.
• Install, configure, and maintain authorized Commercial Off-the-shelf (COTS) and Government Off-the-shelf (GOTS) applications.
• Perform troubleshooting to resolve desktop baseline application and email issues.
• Conduct commercial hardware repair on computer systems.

• Provide Tier 1 support via telephone assistance, remote control tools, and on‑site user support.
• Accurately diagnose and resolve standard application and configuration issues.
• Clearly and concisely communicate technical information to both technical and non‑technical users at all organizational levels.

• Coordinate standard system image configuration changes with the NEC.
• Assist System Administrators with testing client applications, security patches, system software, and network hardware configurations.
• Support installation and testing activities and ensure all changes are properly documented.

• Create and update technical documentation, including Continuity Books, SOPs, and User Guides.
• Assist in the preparation of technical documentation and configuration change requests.
• Use the Army Enterprise Service Desk system to create, update, modify, and resolve customer support incidents and service requests.

• Provide daily on‑site operational and sustainment Tier 1 support for classroom audiovisual equipment, including hardware, software, networking, and Microsoft Teams video conferencing for classrooms.

• Provide guidance and technical support to desktop services technicians, assigned users, and peers.
• Serve as a technical representative during meetings and user engagements as required.

• Must either possess an associate’s degree in information systems/computer science or technically related degree; OR three (3) years of technically related field experience in desktop support or network administration.
• Must have and maintain a Secret Clearance.
• Must possess and maintain a CompTIA Security+ or higher certification.
• Must obtain appropriate Computing Environment (CE) training for the operating system(s) and/or security related tools/devices they will support. All training must be maintained throughout the performance of services.
• Must have a minimum of two (2) years of client support in a Microsoft Windows-based environment. The current Microsoft environment is Windows 11 with Microsoft 365.
• Must have experience with providing client support for users on Microsoft Windows network operating systems in a Microsoft Intune environment using applications in Microsoft 365 (including Outlook, OneDrive, Word, PowerPoint, Excel, OneNote, SharePoint, Teams, Viva Engage and Access).
• Must possess a strong base of experience in troubleshooting and resolving desktop related issues or user problems.
• Must be knowledgeable in PC imaging, connectivity, remote printer setup and troubleshooting automated E-Mail systems.
• Must have the ability to quickly and accurately diagnose and resolve problems with computer hardware/software from a remote location.
• Must have experience in implementing systems security to include managing and issuing passwords, establishing user/group accounts, and recommending and developing file permission attributes.
• Must have the ability to clearly and concisely communicate technical information to non-technical users at all levels of the organization.
• Must have a good understanding and experience with general connectivity issues in LAN/WAN/Internet environments.
• Must have an advanced understanding of Transmission Control Protocol/Internet Protocol.
• Excellent communication and documentation skills.
• Skilled verbal and written communication techniques required to conduct meetings, and prepare reports and other correspondence.
• Must be able to work independently.
• Possess analytical processing skills.

Agil3 Technology Solutions LLC ("A3T") is a Northern Virginia based, ISO 9001:2018, ISO 20000 & ISO 27001 Certified, 8a, Women-Owned (WOSB) and Service-disabled Veteran-Owned (SDVOSB) small business. A recent recipient of the prestigious Washington Technology TOP 50 (ranking #9, and on the list for last 4 years!), A3T is experiencing industry leading recognition and growth. In addition to the CEO’s recognition as an “All-Star Entrepreneur”, A3T is recognized by Inc Magazine as one of the fastest growing companies in the country, by Vet 50 as Fastest Growing Veteran-Owned Businesses, and is featured in CyberSecurity Ventures / Cybercrime Magazine! “As a go-to Women-Owned Cybersecurity company in US and internationally”. As part of our growth, we are looking for YOU to join our growing team.

A3T offers excellent benefits to enhance the work-life balance, including:

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Short Term & Long-Term Disability
• 401k Retirement Savings Plan with Company Match
• Paid Holidays
• Paid Time Off (PTO)
• Tuition and Professional Development Assistance
• Parking/Travel Reimbursement (metropolitan areas)

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