Information Technologist I - Information Management Officer (Imo)

INFORMATION TECHNOLOGIST I - INFORMATION MANAGEMENT OFFICER (IMO)

Location: Fort Sill, Oklahoma

Position Description (PD)

The Information Technologist I (Information Management Officer - IMO) provides Tier I/II IT support services for SIPRNet, NIPRNet, LAN/WAN, WLAN, and Microsoft 365 enterprise environments in support of the Fires Center of Excellence (FCoE). The IMO delivers desktop support, account management, system troubleshooting, and connectivity support in a Microsoft Windows 11 and Microsoft 365 enterprise environment. The IMO supports both classified and unclassified networks in accordance with Army cybersecurity and configuration management policies.

Key Responsibilities

• Provide client support in Microsoft Windows 11 and Microsoft 365 environments
• Troubleshoot hardware/software issues (desktops, laptops, tablets, printers, MFDs)
• Perform PC imaging and device configuration
• Manage user/group accounts and password administration
• Support Microsoft Intune device management
• Diagnose LAN/WAN connectivity issues
• Maintain documentation and work orders in AESMP
• Support classroom training automation systems
• Maintain CE training for supported systems
• Provide support within classified network environments in compliance with Army cybersecurity and information assurance policies
• Perform PC imaging, workstation deployment, and lifecycle refresh activities
• Administer user and group accounts, permissions, and password resets within enterprise environments

Position Qualifications

• Associate's degree in Information Systems, Computer Science, or related technical field

OR

• Minimum three (3) years of technically related experience in desktop support or network administration
• Minimum two (2) years of client support in Microsoft Windows-based enterprise environment
• Experience supporting Microsoft 365 applications (Outlook, OneDrive, Word, PowerPoint, Excel, SharePoint, Teams)
• Experience in troubleshooting and resolving desktop and connectivity issues
• Ability to clearly communicate technical information to non-technical users
• Working knowledge of TCP/IP networking principles
• Must possess and maintain a SECRET clearance (final eligibility) prior to starting performance
• Must meet applicable DoD 8570/8140 baseline certification requirements (e.g., IAT Level II for elevated network rights) and maintain required Computing Environment (CE) certifications in accordance with Army cybersecurity policy
• Contingent upon awarding of contract

Only shortlisted candidates are going to be contacted

Benefits:

Paid sick leave, Medical/Dental (optional), 401 (k) Retirement Plan (optional), Employer Paid Life Insurance, Employer Paid Short Term Disability, Optional Life Insurance.

ELYON International, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.