Information Technologist III - HQ Support

nFocus SolutionsFort Lee, VA

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Overview

Schedule

Full-time

Career level

Senior-level

Remote

On-site

Job Description

Information Technologist III – HQ Customer SupportLocation: Fort Lee, VAClearance: Active Secret (Required)Job Type: Full-Time | On-SiteJoin a mission-focused IT team supporting CASCOM G-6 by delivering hands-on client support across Microsoft desktop and laptop environments. This role is critical to maintaining user productivity, classroom operations, and mission system access in a fast-paced Army training environment. This is a high-visibility IT support team providing priority, white-glove customer support to CASCOM Headquarters. This role ensures rapid response and resolution for leadership and mission-critical staff, directly supporting command operations and decision-making.Responsibilities

Provide client administration support for Microsoft desktop and laptop systems across enterprise, training, and CASCOM Headquarters environments
Deliver enhanced, priority (“white-glove”) IT support to key directorates including G1/4, G8, PAO, and Logistics Proponency Directorates
Perform network registration of client devices within approved asset and configuration management systems
Manage Active Directory (AD) client accounts, including account creation, maintenance, deletion, permissions, and troubleshooting
Troubleshoot and resolve hardware, software, email, and baseline application issues via phone, remote tools, and on-site support
Respond to and resolve VIP and high-priority service requests within defined timelines (e.g., within 2 hours of ticket submission)
Maintain systems in compliance with Army configuration baselines, including OS updates, patches, security fixes, and antivirus definitions
Install, configure, and maintain desktop applications and standard software packages
Coordinate system image updates and configurations with MECM/Image Management teams
Assist System Administrators with software installations, testing, and hardware/network configurations
Provide real-time status updates to users on submitted service requests and ongoing issue resolution
Utilize enterprise ITSM tools (e.g., Army Enterprise Management Platform) to track, manage, update, and resolve incidents
Document all client hardware/software changes and contribute to SOPs, user guides, and technical procedures
Coordinate with enterprise IT teams (network, server, cybersecurity) to escalate and resolve complex issues
Support executive-level devices, communications tools, and conferencing systems
Provide technical guidance and mentorship to users, peers, and junior technicians
Communicate clearly and professionally with technical and non-technical users, including senior leadership, ensuring a high level of customer satisfaction

Required Experience

Minimum 5+ years of IT support experience, including executive or VIP customer support
Demonstrated experience supporting:
- Windows 10/11 and Microsoft 365 environments
- Active Directory account management and troubleshooting
- Desktop/laptop hardware and software troubleshooting
Proven ability to operate in high-pressure, high-visibility environments with rapid response requirements
Strong communication skills with the ability to interact effectively with senior leaders and non-technical users
Experience with ITSM/ticketing systems and service-level response tracking
Experience supporting DoD or secure enterprise environments preferred

Education / Certifications

Bachelor’s degree in information technology or related field(OR equivalent combination of education and experience)
Security+ (IAT II) required

About nFocus SolutionsnFocus Solutions is dedicated to the development of innovative technologies and intelligent business solutions for the public sector. We are a leading provider of applications, services, and technologies that nonprofit organizations, communities, first responders and government agencies rely on to deliver services to the public at large. Our high-quality data management and analysis software enable our clients to achieve clear, well-defined results that change the world.At nFocus Solutions, we are committed to a diverse and inclusive workforce. We believe that great minds think differently. We value diversity of backgrounds, beliefs, and interests, and we recognize diversity as an important source of innovation. nFocus Solutions is an equal opportunity employer and does not discriminate based on race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

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FAQs About Information Technologist III - HQ Support Jobs at nFocus Solutions

What is the work location for this position at nFocus Solutions?

This job at nFocus Solutions is located in Fort Lee, VA, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at nFocus Solutions?

Employer has not shared pay details for this role.

What employment applies to this position at nFocus Solutions?

nFocus Solutions lists this role as a Full-time position.

What experience level is required for this role at nFocus Solutions?

nFocus Solutions is looking for a candidate with "Senior-level" experience level.

What is the process to apply for this position at nFocus Solutions?

You can apply for this role at nFocus Solutions either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.