Information Technology_Usa - Usa_Enterprise Architect

Artech LLCJacksonville, FL

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Job Description

Location:

Canton, MASS

Salary Range:

Competitive and commensurate with experience

Introduction

We are seeking a skilled professional to join our cross-functional team that addresses high-severity incidents across applications, infrastructure, and integration. The ideal candidate will proactively collaborate to identify root causes and implement permanent solutions, maintaining uptime, reducing business impact, and strengthening stakeholder trust. This role involves delivering services across Change, Incident, and Problem Management with contributions to IT Strategy, including automation, self-healing, and knowledge creation using AI/Gen-AI.

Required Skills & Qualifications

Applicants must be able to work directly for our company on W2
Bachelor’s/Master’s degree with 10 years of experience in the healthcare payer domain
Strong understanding of Applications IT infrastructure, databases, and related technologies
Experience with ITSM protocols, with knowledge of frameworks like ITIL being highly beneficial
Excellent verbal, written, and interpersonal skills to communicate complex technical information to both technical and non-technical audiences
Ability to lead and motivate diverse teams under pressure and make critical decisions
Strong analytical skills to diagnose issues and develop effective solutions
Ability to manage multiple incidents and tasks simultaneously

Preferred Skills & Qualifications

Experience in driving automation, self-healing, and knowledge creation using AI/Gen-AI
Experience in leading post-mortem meetings to capture lessons learned and ensure proper transition to problem management
Proven track record of owning and resolving repeating issues permanently

Day-to-Day Responsibilities

Lead and drive cross-functional teams to troubleshoot major incidents and restore services quickly
Manage and guide technical support and engineering teams during an incident
Investigate underlying causes of incidents to prevent future recurrences
Collaborate with teams to implement permanent fixes and improve processes

Company Benefits & Culture

Inclusive and diverse workplace culture
Opportunities for professional growth and development
Comprehensive benefits package

For immediate consideration please click APPLY to begin the screening process with Alex.

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FAQs About Information Technology_Usa - Usa_Enterprise Architect Jobs at Artech LLC

What is the work location for this position at Artech LLC?

This job at Artech LLC is located in Jacksonville, FL, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at Artech LLC?

Employer has not shared pay details for this role.

What employment applies to this position at Artech LLC?

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