Information Technology - Business/Systems Analyst Application Support Lead
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Overview
Compensation
$60-$65/hour
Job Description
I am a recruiting consultant with Artech, and I am hoping I can help you find the perfect next opportunity for your career goals. You could very well be happy in your present role but might be looking for a more challenging project or maybe you want to explore opportunities outside your comfort zone. I am currently recruiting for a Business/Systems Analyst – Application Support Lead for one of our direct clients in the US. Below are the specs for the role:Job Title: Business/Systems Analyst – Application Support LeadWork Location: Montvale, NJ 07645 (Hybrid Onsite)Duration of Assignment: 6+ MonthsPay Rate Range: $60.00/hr to $65.00/hr on W2Job Description: Responsibilities-Lead day-to-day operations of the Application Support and Operations team, ensuring timely and accurate ticket triage, troubleshooting, and resolution.-Collaborate with a team of other Support Analysts (both onshore and offshore).-Act as the escalation point for complex incidents, performing hands-on troubleshooting and root cause analysis as needed.-Collaborate closely with Microsoft other vendors and internal engineering teams on Azure performance, environment stability, and release management.-Review and analyze logs, daily performance reports, and service metrics to ensure consistent application uptime and SLA adherence.-Maintain strong communication and coordination across business, technical, and vendor teams.-Implement best practices for incident, problem, and change management (ITIL).-Drive continuous improvement across the support function — process automation, proactive monitoring, documentation, and knowledge sharing.-Report KPIs, trends, and operational insights to leadership.Qualifications
- At least 6+ years of experience in Application Support, Production Operations, or Technical Service Management, including 3+ years in a leadership or management capacity.
- Bachelor’s degree in Computer Science, Information Systems, or related discipline
- is preferred
- Strong understanding of Microsoft Azure architecture, monitoring, and operational tools.
- Technical proficiency in .NET / C#, SQL Server, and IIS/WCF/Windows-based application environments.
- Hands-on ability to review logs, write SQL queries, and interpret system performance data.
- Prior experience managing offshore support teams and coordinating global operations.
- Excellent written and verbal communication skills; ability to interface effectively with vendors, engineers, and business stakeholders.
- Knowledge of ServiceNow, Application Insights, and ITIL-based processes.
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FAQs About Information Technology - Business/Systems Analyst Application Support Lead Jobs at Artech LLC
What is the work location for this position at Artech LLC?
This job at Artech LLC is located in Montvale, NJ, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at Artech LLC?
Candidates can expect a pay range of $60–$65 per hour for this role.
What employment applies to this position at Artech LLC?
The employer has not provided this information. This may be discussed during the hiring process.
What is the process to apply for this position at Artech LLC?
You can apply for this role at Artech LLC either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.