Information Technology (Sir), Emerging Talent Intern (Summer)

Position at SIRTOA

Department: Operations Support

Location: 845 Bay Street, Staten Island NY, 10304

Position Title: Information Technology (SIR), Emerging Talent Intern (Summer)

Hourly Rate: $19.00 (Undergraduate), $21.00 (Graduate)

All internship positions are onsite and require regular, in-person attendance at the designated work location.

OVERVIEW OF DEPARTMENT:

Staten Island Railway (SIR) IT & Enterprise Asset Management (EAM) department's responsibility is to deliver an integrated, responsive, highly available, and secure Information Technology & Enterprise Asset Management environment that advances and supports exceptional services for the internal users and external customers.

This assignment will have both financial and reputational implications on MTA.

MTAPD/NYPD rely on recorded CCTV camera footage to enforce the law, to identify the repeat offenders and minimize fare evasion.

RESPONSIBILITIES:

• Assist with maintaining CIS Systems to accurately display train arrival time for the customers.
• Submit Service Now tickets and coordinate with various MTA-IT teams to resolve the issues
• Deploy PCs, desk phones, cellphones, etc. to new users and ensure that the users' have access to LAN, corporate email, printers, internet, home folders, shared folders, and various software applications.
• Assist with managing hardware and software inventory and life cycle
• Coordinate with DOS EAM support team to grant SIR users access to HxGN and ArcGIS systems. Help resolve device syncing issues, network connectivity, and system slowness issues
• Perform System Verification and document all findings in the "Daily System Verification Log".
• Visit remote facilities and provide hands-on technical support to end-users related to PC/Wyse Box, Multi-function Printers, Microsoft 365 Apps/Services, Shared Folders, Mobile Devices, and various standard/proprietary application software.
• Coordinate with various MTA-IT teams along with vendors such as Dell, HP, Solari Corp etc. to troubleshoot issues
• Assist with custom database development for various SIRTOA departments to streamline their work processes, and perform regular update / maintenance of those databases

PROJECTS:

• Assist MTAPD/NYPD to achieve shared goals of reduced crime, disorder, and fare evasion by providing downloaded audio/video files in a timely manner
• Assist with maintaining the Security / CIS System, and thereby increasing its appeal to the customers
• Provide on-time technical support to the end-users

REQUIRED QUALIFICATIONS:

• Proficiency in Microsoft Office Suite is a must.
• The candidate should possess organizational, analytical and communication skills.
• The candidate should be able to work well under pressure and prioritize tasks effectively.
• The candidate should have a keen eye for detail and be able to work independently while being an active team player.
• Minimum of 1 year(s) of related experience in Network Engineering/Administration or Windows System Administration.

REQUIRED EDUCATION:

• Matriculated in an undergraduate program in good standing with at least 2.5 GPA AND/OR matriculated in a graduate program in good standing with at least 2.8 GPA
• Major(s) Preferred: Master's degree in information technology related field focusing on Computer Networking, Windows System Administration, and/or Database Development / Management or a related field preferred.