Information Technology Intern
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Overview
Job Description
About the Role
As an Information Technology Intern, you'll work closely with our IT team to support day-to-day technology operations, employee support, and basic IT projects in our New York office. This internship is a great opportunity for a college student candidate to gain hands-on experience in a modern corporate IT environment. This candidate needs to be local to New York City, as this role is a onsite position.
Our environment is primarily macOS and some Windows devices, and we use tools such as Google Workspace, JumpCloud, Zoom, Slack, Jira, and other SaaS platforms.
Key Responsibilities
- Provide basic Tier 1 support for employee workstations, printers, Wi-Fi, account access, Zoom, Slack, and Google Workspace questions
- Triage help desk tickets, gather relevant details, document troubleshooting steps, and escalate issues appropriately
- Assist with employee setups, monitor/dock/peripheral configuration, conference room checks, and general office IT readiness
- Manage information technology assets by updating inventory records for laptops, monitors, and related equipment
- Assist with onboarding and offboarding preparation, including staging equipment, preparing desks, collecting returned hardware, and updating checklists under supervision
- Support IT operations such as hardware audits, equipment organization, software rollout tracking, and process cleanup
Who You Are
- College student, ideally pursuing a degree in IT, computer science, or a related field
- Basic familiarity with macOS and Windows
- Strong communication skills and a helpful, professional attitude
- Good organizational skills and attention to detail
- Willingness to learn, ask questions, document work, and follow established procedures
- Ability to work onsite in the NYC office 15-20 hours per week
- Basic understanding of networking, MFA, SaaS applications, computer hardware, or endpoint management is a plus
- Prior customer service, helpdesk, campus IT, retail tech, or troubleshooting experience is a plus
Automate your job search with Sonara.
Submit 10x as many applications with less effort than one manual application.
