Information Technology Internship - Operations

Knapheide ManufacturingQuincy, IL

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Job Description

Job Function/Purpose:

Under the mentorship of a Knapheide Support Specialist, learn to support all areas of the company's PC's and peripheral devices. Assist in providing first level support to end users, using the internal Help Desk Ticket System, by researching and answering questions, resolving problems, and documenting the solution to the resolved problem

Principal Activities:

Install new PC's, printers, and software.
Provide answers to users by identifying problems, researching answers, and guiding users through corrective steps
Troubleshoot reported hardware and software problems. Perform repairs for PC's and printers
Provide support to our remote locations by phone
Learn and understand Asset management, receiving, and implementation of equipment

Knowledge/ Skills:

Strong desire to learn
Excellent customer service attitude
Good communication skills written, phone and in person.
Desktop and laptop troubleshooting
Build and deploy PCs

Basic printer maintenance, repair and diagnostics
Understand and support common/modern applications (Windows, Office, etc...)

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FAQs About Information Technology Internship - Operations Jobs at Knapheide Manufacturing

What is the work location for this position at Knapheide Manufacturing?

This job at Knapheide Manufacturing is located in Quincy, IL, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at Knapheide Manufacturing?

Employer has not shared pay details for this role.

What employment applies to this position at Knapheide Manufacturing?

The employer has not provided this information. This may be discussed during the hiring process.

What is the process to apply for this position at Knapheide Manufacturing?

You can apply for this role at Knapheide Manufacturing either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.