Information Technology Level II

TeamLogic ITSt. Louis, Missouri

$47,000 - $65,000 / year

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Overview

Schedule

Flexible-schedule

Full-time

Career level

Senior-level

Remote

On-site

Compensation

$47,000-$65,000/year

Benefits

Health Insurance

Paid Holidays

Career Development

Job Description

Benefits/Perks

Career Advancement Opportunities (we provide training and reimbursement for a one-time certification fee)
Competitive Compensation (10 paid holidays, medical benefit, and so forth)
People First Culture offering opportunities for progression, professional development by valuing work-life balance
Flexible Scheduling

Company Overview

If you have a background and skillset for IT and a determined mindset to overcome any obstacle, you’ll enjoy being part of TeamLogic IT. Our team exhibits a deep-seated need to expand boundaries, flex know-how and resolve challenges with smart solutions. That’s a good thing since technology is always advancing, creating an environment that’s fast-paced and dynamic. When you work for a local office, you’re part of a bigger entity that fosters team collaboration among hundreds of technicians across North America.

Summary

The IT Technician’s role is to ensure system operation and functionality so that end users can accomplish business tasks. The objective of the IT Technician will be to respond to support requests in a timely manner, be the initial reference point for all IT support-related tickets, and ensure the satisfaction of the end-user, among other technical duties.

IT Technicians are expected to display good interpersonal skills as they will interact with colleagues from various departments, executive levels, and customers daily.

IT Technician II Responsibilities:

Provide support of incoming requests to the service desk via telephone, web portal, email to ensure courteous, timely, and effective resolution of end-user issues.
Provisioning and system setup for new hires.
Prioritize incidents and service requests according to defined processes to meet defined SLAs.
Use remote tools and diagnostic utilities to aid in resolving support requests.
Perform hands-on fixes at the desktop level when remote tools are not appropriate, including hardware repairs, delivery of peripherals, or other fixes as determined.
Installing and configuring hardware and software components throughout various network infrastructure devices.
Install antivirus software and ensure virus definitions are up to date.
Server administration via Active Directory, File & Print services, DNS, DHCP.
Perform preventative maintenance, including checking and cleaning of workstations, printers, and peripherals.
Establishing good relationships with all departments and colleagues.
Valid Driver License and ability to drive to customer locations when required.
Ensuring company safety and security standards are met.

IT Technician II Requirements:

College diploma or university degree in the field of Computer Science and/or 3 years equivalent work experience.
Office 365 administration experience.
Experience with desktop and server operating systems including Windows 7, Windows 10, Server 2008, Server 2012, Server 2016, and Mac OS.
Active Directory knowledge is a plus.
Some knowledge and understating of networking devices and appliances.
Kaseya RMM and Autotask PSA Experience a plus
Valid Driver License and ability to drive to customer locations when required.
CompTIA A+ and/or CompTIA Network+ preferred

Compensation: $47,000.00 - $65,000.00 per year

Our growth isn’t measured in numbers, it’s an investment in aligning with the best talent.

We’re Committed to a People First Culture

Our philosophy is to support small- and medium-sized businesses across the country so they perform better, grow faster and achieve more. As a result, we are constantly providing our teams with the highest level of support, training and career advancement opportunities in an industry that is constantly evolving.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to TeamLogic IT Corporate.

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FAQs About Information Technology Level II Jobs at TeamLogic IT

What is the work location for this position at TeamLogic IT?

This job at TeamLogic IT is located in St. Louis, Missouri, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at TeamLogic IT?

Candidates can expect a pay range of $47,000 and $65,000 per year.

What employment applies to this position at TeamLogic IT?

TeamLogic IT lists this position under the following employment categories:

Flexible-schedule
Full-time

What experience level is required for this role at TeamLogic IT?

TeamLogic IT is looking for a candidate with "Senior-level" experience level.

What benefits are offered by TeamLogic IT for this role?

TeamLogic IT offers following benefits: Health Insurance, Paid Holidays, Career Development, and Tuition/Education Assistance for this position. Actual benefits may vary depending on the employer's policies and employment terms.

What is the process to apply for this position at TeamLogic IT?

You can apply for this role at TeamLogic IT either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.