Information Technology/Service Desk Analyst
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Overview
Remote
On-site
Compensation
$20-$30/hour
Job Description
Summary:
- Work Mode: Hybrid
- Location: 8000 Marina Blvd, Brisbane, CA
- Duration: The initial assignment will end 11/27/2026, but will be extended
- Shift times are variable, starting with 8-hour shifts Monday through Friday between 7:00 AM and 6:00 PM. Future shifts may include swing and/or weekend shifts with advance notice.
Responsibilities:
- Provide desktop support to end-users, handling complex support calls requiring judgment in problem resolution.
- Maintain secure and confidential information in compliance with IT policies and Medical Center regulations.
- Balance technical knowledge with a high level of customer service in all Service Desk operations.
- Resolve or escalate issues appropriately and assist with maintaining the Knowledge Base (KB).
- Communicate technical concepts effectively in both written and oral forms.
- Apply advanced technical knowledge and application access to resolve application problems.
- Mentor junior staff and act in a Level II capacity for complex internal escalations.
- Ensure team service levels are met, with flexibility for scheduling, including nights, weekends, and on-call rotations.
Requirements:
- Minimum of 1 year in IT Support roles.
- Experience in Contact Center and Customer Support.
- Familiarity with Microsoft Windows, Microsoft Office, and Mac OSX support.
- Knowledge of network troubleshooting and general software troubleshooting.
- Strong written and oral communication skills.
Preferred Skills:
- Experience in a health setting support environment.
Automate your job search with Sonara.
Submit 10x as many applications with less effort than one manual application.
FAQs About Information Technology/Service Desk Analyst Jobs at Axelon
What is the work location for this position at Axelon?
This job at Axelon is located in Brisbane, CA, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at Axelon?
Candidates can expect a pay range of $20–$30 per hour for this role.
What employment applies to this position at Axelon?
The employer has not provided this information. This may be discussed during the hiring process.
What is the process to apply for this position at Axelon?
You can apply for this role at Axelon either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.