Information Technology Specialist Level Two

Echo IT Solutions, IncArlington, VA

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Overview

Remote

On-site

Job Description

Information Technology Specialist Level Two

Location: Arlington, VA 22204 Work Mode: Hybrid 20% onsite presence required Candidate Location: VA or nearby states; must be available onsite 2 3 days/month Clearance: Active Secret Clearance

Job Description

We are seeking an experienced Information Technology Specialist Level Two to provide Tier 2 technical support for end-user systems, applications, hardware, and network connectivity in a secure Federal environment.

Responsibilities

Provide Tier 2 desk-side and remote IT support.
Troubleshoot Windows OS, Active Directory, AVD, SCCM, BitLocker, and Intune issues.
Perform software installation, hardware troubleshooting, imaging, patching, and configuration.
Manage user accounts, permissions, and Group Policy in Microsoft 365 and Active Directory.
Troubleshoot laptops, desktops, peripherals, thin clients, and network connectivity.
Document incidents, resolutions, and activities in ServiceNow.
Maintain IT asset inventory and assist with procurement tracking.
Escalate complex issues to Tier 3 and infrastructure teams.
Ensure compliance with Federal/DoD IT security policies.
Handle sensitive/classified information appropriately.

Qualifications

Associate's degree in IT, Computer Science, or related field and/or 3+ years of IT support experience.
Government/Federal IT support experience preferred.
Strong experience with:
- Windows 10/11
- Active Directory
- SCCM
- Microsoft Intune
- Microsoft 365
- ServiceNow
- SharePoint
Experience supporting hardware, peripherals, and network connectivity.
Active Secret Clearance required to start.
CompTIA Security+ and/or Microsoft Endpoint Administrator certification preferred.

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FAQs About Information Technology Specialist Level Two Jobs at Echo IT Solutions, Inc

What is the work location for this position at Echo IT Solutions, Inc?

This job at Echo IT Solutions, Inc is located in Arlington, VA, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at Echo IT Solutions, Inc?

Employer has not shared pay details for this role.

What employment applies to this position at Echo IT Solutions, Inc?

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