Information Technology Supervisor 3 (PN 20079216)

Join Our Team!

Accepting applications for an Information Technology Supervisor 3

Who Are We?

The Ohio Department of Developmental Disabilities (DODD) mission is to partner with people and communities to support Ohioans with developmental disabilities and their families in realizing their version of a good life.

Ohio is the heart of opportunity, and we envision Ohio as the best place in the nation for people with developmental disabilities to thrive. Our core values reflect our focus on the experience of each person we support:

• Inclusion

• Partnership

• Respect

What does an Information Technology Supervisor 3 do?

• Leads a multidisciplinary IT operations team responsible for DevOps

deployments, Tier 1 support, ServiceNow administration, and cybersecurity

operations.

• Oversee day‑to‑day DevOps activities from the operations side, including

application deployment, environment management, release scheduling, and

monitoring of production systems.

• Ensure timely and high‑quality Tier 1 help desk support by managing ticket

queues, service levels, escalation workflows, and customer service standards.

• Oversee the administration and optimization of the ServiceNow platform, including workflow management, incident and request processes, change management

coordination, and system upgrades.

• Oversee staff responsible for cybersecurity operational tasks such as vulnerability remediation,

identity and access management reviews, endpoint security monitoring, and

compliance activities.

• Develop and enforce operational policies, standard operating procedures, and

deployment best practices that enhance reliability, security, and service quality.

• Monitor team performance, service metrics, and system health; prepare reports

and recommend improvements.

• Collaborate with development and infrastructure teams, security staff, and

business stakeholders to ensure smooth deployments, incident response,

change control, and continuous improvement.

• Manage staffing, workload prioritization, professional development, and

performance evaluations for team members.

• Drive a culture of operational excellence, proactive risk management, and

strong customer service across all supported functions.

• Attends training classes &/or seminars.

• Reads literature to keep abreast of & evaluate any emerging trends &

technologies.

• Maintain policies related to job responsibilities.

7 1/2 years (90 months') experience commensurate with job duties to be performed & knowledges & skills required as outlined in approved position description on file for position to be filled as advertised in job posting AND 12 months' experience in performing project management functions as defined in series purpose.

OR

Completion of undergraduate core coursework in computer science, or completion of undergraduate core coursework in any academic major which included at least one course in each of the following: advanced-level computer programming language (for example, COBOL, Delphi, Java, Powerbuilder, Visual Basic, Pl 1, SAS PCS, Pacbase, Full Visual Suite, Designer 2000, Developer 2000, C, C , Visual C, ECL, or Visual Studio), logic-based mathematics, data base concepts (for example, Oracle, Microsoft Access, Paradox, Sybase, IMS DB, DB2, Cache, DMS, or RDMS), computer systems analysis & design, & basic data processing concepts AND additional 5 1/2 years (66 months') exp. commensurate with job duties to be performed & knowledges & skills required as outlined in approved position description on file for position to be filled as advertised in job posting AND 12 months' experience in performing project management functions as defined in series purpose.

OR

Equivalent of Minimum Class Qualifications For Employment noted above.

Job Skills: Information Technology, Critical Thinking, Confidentiality, Continuous Improvement, Adaptability, Analyzation