Information Technology Supervisor

Threshold EnterprisesScotts Valley, CA

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Overview

Schedule

Full-time

Career level

Senior-level

Remote

On-site

Job Description

JOB SUMMARY (ON SITE NO REMOTE)

This position will provide leadership, management and guidance to the IT team as well as provide strategic guidance to the company regarding IT infrastructure and systems. Will ensure proper support to all end users to enable effective utilization of company approved systems and IT processes. Will manage the IT budget and monitor all costs. This position will also oversee all IT vendors and consultants to ensure quality of service and cost control.

Summary of Job Duties:

ESSENTIAL JOB FUNCTIONS

Provide day to day supervision of the Helpdesk Team, guidance, and task prioritization.
Manage ticket queues, monitor SLAs and serve as the main escalation point for complex technical issues.
Assist in reviewing IT purchases, installation, and maintenance of IT related solutions.
Provide expertise and support during systems upgrades, installations, conversions, and file maintenance.
Help develop and manage IT budget with support of others.
Assist with outside vendors in the generation of RFP's, bids, contracts, agreements and other major vendor interactions regarding IT-related products and services with support of others as needed.
Communicate regularly with the IT Director.
Develop, maintain, and enforce written Standard Operating Procedures (SOPs) and IT best practice policies.
Performs all subordinate performance appraisals and seeks to continually improve team performance.
Interface for MSP, Archer Point, DataVail and others who support the Threshold IT business needs.
Provide management and direction to the application team and contractors supporting applications in the Director absence.
Perform all other tasks as assigned by Threshold management.

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FAQs About Information Technology Supervisor Jobs at Threshold Enterprises

What is the work location for this position at Threshold Enterprises?

This job at Threshold Enterprises is located in Scotts Valley, CA, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at Threshold Enterprises?

Employer has not shared pay details for this role.

What employment applies to this position at Threshold Enterprises?

Threshold Enterprises lists this role as a Full-time position.

What experience level is required for this role at Threshold Enterprises?

Threshold Enterprises is looking for a candidate with "Senior-level" experience level.

What is the process to apply for this position at Threshold Enterprises?

You can apply for this role at Threshold Enterprises either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.