Information Technology Support Associate I

At Southern First, we believe banking is about people, and we're making a difference one client and one banker at a time. Rooted in service and family, our core values make up the foundation of our company and the way we do business. Those values include serving others, cherishing our family culture, competing with a passion for winning, celebrating our victories, and enjoying the journey along the way. Every day, our team proudly carries out our mission of impacting lives in the communities we serve.

Headquartered in beautiful Greenville, SC, Southern First is locally owned and growing Southeastern markets in three states. Our relationship-first approach to banking is backed by our commitment to investing in easy-to-use technology, giving our clients all of the tools they need to easily manage their finances whenever, wherever.

If you are passionate about impacting lives in our community and building long-lasting client relationships, we'd love for you to join our team. Our purpose is to enable dreams, earn trust, and exceed expectations.

TIER I ESSENTIAL RESPONSIBILITIES

• Provide first line response for users requiring assistance with information technology issues and problems.
• Respond to requests for technical assistance by phone, email and/or using a ticket management system.
• Escalate more involved problems to the Tier 2 technicians.
• Quickly and accurately determine incident scope and impact.
• Support and be able to add new personal computers, tablets, printers, and smart phones to network.
• Add, delete, change user account and permissions in Active Directory, Banking applications, and other business applications.
• Support a wide variety of banking and business applications.
• Install and update applications for new workstations.
• Help with physical computer, printer, and phone moves in and between offices.
• Complete other duties as assigned.

TIER I ESSENTIAL SKILLS, EDUCATION AND EXPERIENCE

• 1-2 years relevant experience or equivalent IT or Systems post High School Training.
• CompTIA A+ certification or equivalent preferred.
• Can work well independently and as a member of a project team.
• Exceptional client service and communication skills.
• Detail oriented and problem solver with strong organizational skills and ability to handle multiple tasks at once.
• Available to work outside Greenville Area which may include travel and/or overnight stays and flexible hours.
• Ability to maintain confidentiality and exhibit a high degree of integrity.
• Able to lift technology equipment to include and not limited to computers, monitors, desktop printers, and scanners.
• Complete and thorough understanding of Windows 10 OS.
• Solid support-based knowledge of Microsoft Office Suites (2013 - O365).
• Solid comfort level working with network topologies and protocols (preferred).
• Solid understanding of Active Directory and other Windows Administration Tools (preferred).
• Solid understanding of troubleshooting theory (preferred).

WORK CONDITIONS

• Ability to sit for long periods of time working at a computer and telephone.
• Some travel required.

This description is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent an expressed or implied contract of employment nor does it alter your at-will employment, and the Company reserves the right to change this job description and/or assign tasks for the employee to perform, as the Company may deem appropriate.