Information Technology Support Specialist
The King's UniversitySouthlake, TX
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Overview
Schedule
Full-time
Career level
Senior-level
Benefits
Career Development
Job Description
POSITION SUMMARYReporting to the Helpdesk Manager, the Information Technology Support Specialist is responsible for supporting students, faculty and staff by facilitating classroom technology, trouble-shooting equipment and software issues, and assisting in administrative duties within the operations of the Information Technology Department. RESPONSIBILITIESThe essential functions, pursuant to the Americans with Disabilities Act, may include the characteristic duties and responsibilities noted herein, however, this list represents examples only, and is not a comprehensive listing of all functions and tasks performed by positions found in this job description.
- Assist with setup, facilitation and troubleshooting of instructor workstations, audio/visual equipment and software, and web conferencing systems to ensure a smooth experience for instructors.
- Provide basic technical support to faculty and students when connecting to web conferencing system to promote ease of system use.
- Assist with monitoring and assigning Information Technology HelpDesk tickets to maintain timely communication and execution.
- Respond to HelpDesk tickets related to Student Portal, Brightspace, and Student email password resets in a timely manner to promote a smooth and efficient end-user experience.
- Assist in scheduling, data projects, phone calls, and other administrative Information Technology tasks to promote efficiency in department operations.
- Model core organizational beliefs and values; communicate openly and effectively within and across departments. Establish and maintain professional communication and ensure that all interactions are supportive, courteous, and respectful (TKU Social Covenant).
- Utilize effective communication skills to present information accurately and clearly both internally and publicly.
- Participate in professional development activities that are aligned with University, departmental and individual goals.
- Maintain accurate and complete records as required by governing entities (DOE, TRACS, ABHE, etc.); file all physical and computerized reports, records, and other documents required.
- Attend and participate in staff meetings and serve on committees as required.
- Comply with all policies, operating procedures, legal requirements, and verbal and written directives.
- Perform other related duties as assigned.
- Strong customer service aptitude.
- Proficient with Microsoft Office Suite, including Excel.
- Ability to be resourceful and proactive in dealing with issues that may arise.
- Ability to organize, multitask, prioritize and work under pressure
- Willingness to learn and follow IT procedures and guidelines.
- Ability to multi-task and meet deadlines/timeline requirements.
- Experience with MacOS and Windows-based devices (required)
- Basic troubleshooting skills with eagerness to grow technical knowledge
- Excellent interpersonal and communication skills.
- Criminal Background Verification
- FERPA
- Maintain emotional control under stress
- Lift up to 25 lbs.
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FAQs About Information Technology Support Specialist Jobs at The King's University
What is the work location for this position at The King's University?
This job at The King's University is located in Southlake, TX, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at The King's University?
Employer has not shared pay details for this role.
What employment applies to this position at The King's University?
The King's University lists this role as a Full-time position.
What experience level is required for this role at The King's University?
The King's University is looking for a candidate with "Senior-level" experience level.
What benefits are offered by The King's University for this role?
The King's University offers Career Development for this position. Actual benefits may vary depending on the employer's policies and employment terms.
What is the process to apply for this position at The King's University?
You can apply for this role at The King's University either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.