Information Technology Technical Support II
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Overview
Job Description
About Us
DENSO TEN AMERICA Limited (TNAM) is a leading automotive electronics company and part of the global DENSO TEN Group. The company specializes in the development, design, and supply of advanced in-vehicle technologies, including automotive audio, video, navigation, and control systems for major OEM customers across North America.TNAM supports the full product lifecyclefrom product planning and development to procurement, quality assurance, sales, and servicedelivering high-quality solutions that enhance vehicle safety, connectivity, and driver experience.As part of a global organization focused on innovation in mobility and automotive electronics, DENSO TEN AMERICA is committed to quality, customer satisfaction, and continuous improvement while contributing to advancements in vehicle technology and the broader mobility ecosystem.Texas Distribution Center (TDC) McAllen, TXDENSO TEN AMERICA's Texas Distribution Center (TDC), located in McAllen, Texas, plays a key role in supporting North American operations through warehousing and distribution activities. The facility supports logistics and supply chain operations, helping ensure timely delivery of products to customers and manufacturing partners across the region.
Role Summary
The Information Technical Support Specialist at our Texas Distribution Center (TDC) is responsible foranalyzing user requirements, procedures, and technical issues to improve and support the organization's information systems infrastructure. This position administers, maintains, and troubleshoots servers, networks, operating systems, enterprise applications, and end-user computing environments. The role provides technical support to users, ensures system security and reliability, manages backups and patching activities, and supports the implantation and maintenance of IT projects to ensure optimal business operations.
Who We're Looking For
We'reseeking a detail-oriented and customer-focused IT professional who enjoys problem-solving and working in a fast-paced environment. You bring a strong technical foundation, a collaborative mindset, and a commitment to delivering high-quality support to end users.
Key Responsibilities
IT Support & Incident Management (70%)
- Provide advanced technical support for desktops, laptops, operating systems, applications, printers, and peripheral devices.
- Analyze, troubleshoot, and resolve complex hardware, software, and system-related issues.
- Manage escalated support requests, prioritize incidents based on business impact, and coordinate resolution efforts with users and vendors.
- Respond quickly to critical IT issues affecting business operations.
- Support and maintain Zebra label printers, Canon network printers, badge printers, and other enterprise devices.
- Maintain the IT support ticket queue and ensure timely issue resolution.
- Provide technical training and guidance to end users on company-supported technologies.
Systems Administration & Maintenance (20%)
- Administer and maintain directory services, group policies, endpoint configurations, and user access controls.
- Assist with the maintenance of servers, virtualization environments, DNS, DHCP, voice systems, and related infrastructure.
- Perform backup, recovery, and restoration activities in accordance with established procedures.
- Support software deployment, patch management, endpoint management, and system upgrades.
- Review and manage access permissions for files, folders, cloud applications, and supported databases.
- Participate in device inventory management, asset tracking, transfers, and disposal processes.
Projects, Analysis & Process Improvement (10%)
- Apply systems analysis techniques to identify business requirements and develop technical solutions.
- Design, test, document, implement, and support approved system enhancements and upgrades.
- Analyze support trends to identify root causes and recommend corrective actions and process improvements.
- Evaluate existing technology environments and recommend security, performance, and lifecycle improvements.
- Support planning, research, testing, and implementation of IT projects.
- Maintain technical documentation, standards, procedures, and knowledge-base resources.
- Monitor software licensing, asset information, renewals, and audit requirements.
Qualifications
- Associate's or Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field preferred. Equivalent combination of education, technical training, and relevant work experience may be considered.
- 3+ years of experience in IT support, desktop support, or infrastructure support roles in distribution, manufacturing, warehouse, or office environments.
- Experience supporting end-user devices and operational technology, including workstations, laptops, printers, scanners, and basic network/server equipment.
- Working knowledge of Microsoft operating systems, standard business applications, and common IT troubleshooting practices.
- Experience diagnosing and resolving hardware, software, connectivity, and peripheral issues in a fast-paced operational setting.
- Familiarity with inventory-controlled IT assets, ticketing systems, and documenting technical issues and resolutions.
- Strong customer service, communication, and problem-solving skills with the ability to support users across multiple functional areas and locations.
Licenses/Certifications-Preferred
- MCSE any level
- Relevant IT certification (CompTIA A+, Network+, etc.)
Skills & Abilities
- Experience with label printers (Zebra), network printers (Canon), or warehouse scanners
- Hardware support- PC, Laptop Printer, Scanners
- Software support- PC, Laptop, Printer, Scanners
- M365 Applications (Outlook, Teams, Sharepoint, PowerPoint, Word, Excel)
- Internet applications
Why Join Us
Opportunity to work in a collaborative and innovative environment.
Exposure to a wide range of technologies and systems.
Supportive team culture focused on continuous improvement.
Comprehensive Benefits package:
Health & Wellness: Health, Dental, Vision, Prescription Drug Plans, Wellness Program
Financial Security: 401(k) with Company Match, Life & Accidental Death & Dismemberment Insurance, Flexible Spending Account
Professional Development: Tuition Reimbursement, Career Development, & Ongoing Training
Work-Life Balance: Paid Holidays, Vacation & Sick, Volunteer Opportunities
Employee Recognition: Recognition Programs for Achievements & Milestones
Automate your job search with Sonara.
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