Information Technology/Trainer
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Overview
Remote
On-site
Compensation
$65-$100/hour
Job Description
Summary:
- Work Mode: Hybrid
- Location: Multiple sites including 2001 The Embarcadero, Parnassus, Mission Bay, Laurel Heights, Oakland/Emeryville, Mt. Zion, Stanyan, Hyde, and other community partners
- Shift times may vary; some evenings and weekends may be required
Responsibilities:
- Troubleshoot training issues and distinguish between build and training issues
- Work with challenging and resistant end users
- Identify system issues and document them for build analysts
- Research issues that cross multiple applications and operational departments, such as billing workflows
Requirements:
- Minimum 3 years of relevant experience
- Bachelor's degree in healthcare information technology, computer science, or related area, or equivalent combination of experience and training
- Epic certification in Cupid
- Broad and/or in-depth knowledge of 1-2 areas of focus in clinical applications specialty areas
- Strong problem-resolution skills with the ability to quickly diagnose problems and develop, test, and implement effective solutions
- Strong interpersonal skills to effectively train, support, and collaborate with users of clinical information systems
- Detail-oriented with proven organizational skills and the ability to manage time and prioritize tasks
- Strong written and verbal communication skills to convey technical information clearly
- Strong analytical skills and knowledge in documentation and reporting
- Ability to work with senior staff and managers, serving as a technical resource and providing advice on issues of functionality, efficiency, cost-effectiveness, policy, and performance
Preferred Skills:
- Ability to solve complex problems involving multiple applications and operational departments
- Experience in researching and documenting system issues for further analysis
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FAQs About Information Technology/Trainer Jobs at Axelon
What is the work location for this position at Axelon?
This job at Axelon is located in San Francisco, CA, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at Axelon?
Candidates can expect a pay range of $65–$100 per hour for this role.
What employment applies to this position at Axelon?
The employer has not provided this information. This may be discussed during the hiring process.
What is the process to apply for this position at Axelon?
You can apply for this role at Axelon either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.