Infusion Referral Manager
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Overview
Job Description
Position: Infusion Account Manager
Location: Tampa (In-Office)
Bringing concierge-level care to patients with rare disease across Florida.
Are you the hardest worker you know that is also highly organized? Do you enjoy making excel spreadsheets and interacting with doctors, nurses, and patients every day? And are you willing to work long hours to ensure patients with rare diseases are treated quickly? If the answer is yes, then apply for our Infusion Account Manager position at Prosper Infusion.
In this role, you’ll be at the forefront of driving patient access to life-changing infusion therapies. You’ll build meaningful relationships with healthcare providers, promote innovative treatments, and represent a patient-centered organization that values collaboration, growth, and service excellence.
This role is onsite Mon-Fri, but may require work after hours and on the weekends as needed.
What You’ll Do
- Manage incoming referrals for Prosper Infusion, determining if we can treat the patient or if they need to be treated elsewhere.
- Establish and maintain strong relationships with healthcare professionals, serving as a trusted partner with any key accounts.
- Track the status of referrals and be able to answer at all times what's happening if a doctor or patient requests an update.
- Communicate with patients about the value of Prosper Infusion.
- Represent Prosper Infusion at healthcare events, community initiatives, and industry functions to enhance brand visibility and engagement.
- Stay informed on therapies, industry trends, and regulations to provide accurate and relevant information to providers and patients.
- Collaborate with internal teams—including intake, operations, and marketing—to ensure seamless onboarding and a top-tier referral experience.
- Maintain accurate records of activities, leads, and progress using CRM platforms and tracking tools.
What We’re Looking For
- Bachelor's degree in Healthcare Administration, Business, or related field
- 5+ years of experience in healthcare operations, with at least 2 years in a supervisory role
- Strong knowledge of medical terminology, insurance processes, and healthcare regulations
- Excellent leadership and team management skills
- Strong problem-solving and analytical abilities
- Proficiency in healthcare software and Microsoft Office Suite
- Experience in customer service and conflict resolution
- Familiarity with infusion therapy or specialty pharmacy intake processes preferred
- Ability to travel within the assigned region as needed
Why Join Prosper Infusion?
At Prosper Infusion, we’re committed to transforming the infusion experience through innovation, service, and compassion. As a member of our business development team, you’ll have the opportunity to:
- Make a meaningful difference in the lives of patients and their families.
- Work within a supportive, collaborative, and mission-driven culture.
- Access professional development opportunities and growth potential.
- Contribute to a fast-growing organization that values integrity, service, and excellence.
Ready to Make a Difference?
If you’re passionate about healthcare, energized by building relationships, and eager to be part of a purpose-driven team, we’d love to hear from you.
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