Innovation Operations Manager, Merchant Risk

Company DescriptionEtsy is the global marketplace for unique and creative goods. We build, power, and evolve the tools and technologies that connect millions of entrepreneurs with millions of buyers around the world. As an Etsy Inc. employee, whether a team member of Etsy or Depop, you will tackle unique, meaningful, and large-scale problems alongside passionate coworkers, all the while making a rewarding impact and Keeping Commerce Human.

Salary Range:

What’s the role?

As the Innovation Operations Manager, Merchant Risk,you will play a foundational role in shaping and scaling Etsy’s Merchant Risk strategy. You will own high impact initiatives across the seller lifecycle, designing risk frameworks, defining operational roadmaps, and partnering cross-functionally to reduce financial loss while preserving seller experience. You bring expertise in credit risk and risk operations, leveraging industry leading tools and detection methodologies and tooling to identify emerging risk signals. You will work closely with Product and Engineering to design scalable safeguards, develop operational tooling, and establish high-quality datasets that power future machine learning models.

This is a full-time position reporting to the Senior Manager of Merchant Risk. In addition to salary, you will also be eligible for an equity package, an annual performance bonus, and our competitive benefits that support you and your family as part of your total rewards package at Etsy.

For this role, we are considering candidates based in the United States. Depending on where you are located in the United States, your work mode will be Local Hybrid, Regional Hybrid or Remote. Etsy offers different work modes to meet the variety of needs and preferences of our team. Learn more details about our work modes and workplace safety policies here.

What’s this team like at Etsy?

This role sits within the Merchant Risk vertical of Etsy’s Risk & Fraud organization, which includes Merchant Risk, Account Integrity & Security, Transaction Fraud, and Marketplace Fraud. The Merchant Risk team is focused on understanding seller financial health and proactively mitigating loss exposure across the seller lifecycle. In this role, you will support designing risk segmentation frameworks and evolve our credit risk program. We balance customer experience with risk mitigation, driving technical investments grounded in operational realities and long-term scalability.

What does the day-to-day look like?

• Lead strategy and execution for foundational Merchant Risk initiatives including taxonomy development and risk segmentation frameworks

• Partner with Product and Engineering to design and build scalable operational tools and machine learning (ML) powered risk controls

• Translate operational risk needs into clear technical requirements and influence roadmap prioritization

• Conduct exploratory data analyses to uncover emerging risk patterns and inform control design

• Define and evolve long-term tooling strategy to drive efficiency, scalability, and risk mitigation

• Support and enhance the credit risk program, ensuring effective indicators, controls, and lifecycle interventions that balance risk appetite and customer experience

• Of course, this is just a sample of the kinds of work this role will require! You should assume that your role will encompass other tasks, too, and that your job duties and responsibilities may change from time to time at Etsy's discretion, or otherwise applicable with local law.

Qualities that will help you thrive in this role are:

• Experience in credit risk, risk operations, underwriting, or related analytical roles; experience in Marketplace, Payments, or FinTech is a plus

• Strong analytical and systems-thinking skills, with the ability to connect upstream risk signals to downstream operational and technical controls

• Experience supporting or owning ML operations, including labeling strategies, model performance monitoring, and implementation of risk controls

• Demonstrated experience partnering closely with Product and Engineering teams to define requirements, evaluate tooling, and deliver scalable solutions

• Strong communication skills, with the ability to translate complex analyses into clear narratives that influence stakeholders and senior leadership

• Proficiency in SQL and data visualization tools (e.g., Looker, Tableau); experience with Python, R, automation, or GenAI applications is a plus.

Additional Information

What's NextIf you're interested in joining the team at Etsy, please share your resume with us and feel free to include a cover letter if you'd like. As we hope you've seen already, Etsy is a place that values individuality and variety. We don't want you to be like everyone else -- we want you to be like you! So tell us what you're all about.Our PromiseAt Etsy, we believe that a diverse, equitable and inclusive workplace furthers relevance, resilience, and longevity. We encourage people from all backgrounds, ages, abilities, and experiences to apply. Etsy is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status, or any other characteristic protected by applicable law. If, due to a disability, you need an accommodation during any part of the application or interview process, please let your recruiter know. While Etsy supports visa sponsorship, sponsorship opportunities may be limited to certain roles and skills.