Inside Account Manager
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Overview
Schedule
Full-time
Career level
Senior-level
Remote
Remote
Compensation
$140,000-$200,000/year
Benefits
Career Development
Job Description
The best CMMS for healthcare maintenance professionals.
Inside Account Manager
About Us:At FSI, you’ll join a team of passionate professionals dedicated to empowering efficient and safe hospital operations. FSI supports over 400 million ft of hospital space every year to run transformative, intelligent hospital maintenance operations. FSI is the most comprehensive computerized maintenance management software (CMMS) provider for healthcare, and we’re proud to serve over 1,300 hospitals with some of the largest networks in the country -- including Atrium Health, UPMC, Yale New Haven, SSM Health UNC Health, and many others. We work directly with our customers to build customized modern technology that fits their complex needs. In 2020, FSI received significant investments to grow and expand on the foundation established since the company began in 2002. We believe our most exciting chapter is just beginning, and we’re looking for talent that wants to make an impact. If you’re looking for a fast-paced, innovative community with a team focused on collaboration and empowerment through technology, we encourage you to get in touch.Your role:As an Inside Account Manager, you will be the primary point of contact for our customers, engaging with them daily to build strong relationships and drive business growth. You will work closely with Outside Account Managers to expand sales within existing accounts, introduce new product offerings, and ensure customer satisfaction through efficient and responsive service. This role is ideal for a high-energy, detail oriented, and results-driven professional looking to grow their career in a fast-paced, customer-focused environment.Your responsibilities:Sales & Account Growth- Build, develop, and retain customer relationships to support a high-performance sales team.
- Expand sales within existing accounts by identifying upsell and cross-sell opportunities.
- Roll out new product offerings and educate customers on features, benefits, and value.
- Make outbound sales calls to expand customer base and drive revenue.
- Analyze account sales data, forecast trends, and promote strategic sales initiatives.
- Serve as the primary point of contact for assigned accounts, ensuring exceptional service and satisfaction.
- Acknowledge and process customer Requests for Quotes (RFQs) and Purchase Orders (POs).
- Manage customer requirements, including quote follow-ups and proactive order expediting.
- Collaborate with Implementation Teams to optimize project success.
- Quick-thinking with ability to demonstrate solutions virtually.
- Some after-hours and weekend support as needed to maintain service excellence.
- Review internal work processes to ensure compliance with quality standards and suggest improvements.
- Offer practical, creative alternatives to increase order success and improve margins.
- Maintain accurate records and manage your book of business through CRM tools and pipeline management.
- Strong relationship-building and problem-solving abilities.
- High energy, sense of urgency, and accountability.
- Attention to detail and willingness to dive deep into customer history.
- Excellent verbal and written communication skills.
- Ability to work cross-functionally with internal teams to achieve shared goals.
- Proven closer with history of high win rate.
- Proficient in Microsoft Office and CRM platforms.
- Adaptable to a fast-paced, evolving environment.
- Proven experience in account management or inside sales.
- High level of business acumen and strategic sales thinking.
- Ability to sell to multiple buyer levels within all sizes of customers.
- Knowledge of product offerings, pricing strategies, and competitive landscape.
- Integrity in all business dealings.
- Strong time management and organizational skills.
- Ability to uncover, develop, and close sales opportunities.
- Effective communication and relationship-building skills.
- Commitment to continuous improvement and customer experience excellence.
- Ability to travel to customer sites, participate in tradeshows as needed.
- Customer inspired.
- Solutions-first.
- One team.
- Impactful experts.
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FAQs About Inside Account Manager Jobs at FSI Services
What is the work location for this position at FSI Services?
This job at FSI Services is located in Cranberry Township, PA, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at FSI Services?
Candidates can expect a pay range of $140,000 and $200,000 per year.
What employment applies to this position at FSI Services?
FSI Services lists this role as a Full-time position.
What experience level is required for this role at FSI Services?
FSI Services is looking for a candidate with "Senior-level" experience level.
Does FSI Services allow remote work for this role?
Yes, this position at FSI Services supports remote work, giving candidates the flexibility to work outside the primary office location.
What benefits are offered by FSI Services for this role?
FSI Services offers Career Development for this position. Actual benefits may vary depending on the employer's policies and employment terms.
What is the process to apply for this position at FSI Services?
You can apply for this role at FSI Services either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.