Inside Product Support Sales Representative - Req ID 6382
Ohio Machinery Co.Columbus, Ohio
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Overview
Schedule
Full-time
Career level
Senior-level
Remote
On-site
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Job Description
Description
Find YOUR fit at Ohio CAT (a division of Ohio Machinery Co.)! Join a winning culture that strives to be the top-performing, dynamic industry leader and partner of choice for the products and solutions that help our customers build, improve, feed, power, and protect our world. Come grow your career - See what opportunities await today!
JOB SUMMARY:
The Inside Product Support Sales Representative will primarily contact Ohio CAT customers by telephone within an established geographic territory, aiming to increase parts and service sales and build consultative relationships with those customers to enhance overall sales to users, market share, and improve the Customer Experience with Ohio CAT. The standard will be to contact customers at least four times a year. The Inside Sales Representative will be assigned to and manage an account base established by the manager, including customers from any market segment served by the Heavy Equipment and Industrial Engine Divisions. In addition to making outbound sales calls to customers, the Inside Sales Representative will also receive inbound calls. They will be the primary point of contact for the customer and a conduit for all information relevant to dealer parts, maintenance supplies, and services. Other job duties include preparing and presenting quotes for parts and estimates for equipment repairs, visual inspections of equipment, promoting sales campaigns, and all aspects of the dealer’s offerings. There is potential for some travel to and from customer sites, if necessary, but most of the Inside Sales Rep's time will be spent in an office setting at the Columbus, OH location.
JOB QUALIFICATIONS:
- High School Diploma/GED.
- Prior industry knowledge of the products and services, along with a technical background of the products sold and serviced will be required.
- Telephone sales experience strongly preferred.
- Experience with CRM (Customer Relationship Management) Software is desired.
COMPETENCIES:
- An initiative-taking individual who can work independently and collaborate with a team.
- Ability to manage multiple tasks and good organizational skills.
- Extensive knowledge of heavy equipment, preferably with Caterpillar equipment, parts, and service.
- Effective communication skills, both verbal and written.
- Strong customer service skills and ability to exceed customer expectations.
- Advanced computer skills and the ability to operate in CAT information retrieval systems and Microsoft Office Applications.
- Must have a strong sales orientation and mechanical aptitude.
PHYSICAL REQUIREMENTS:
Primary functions require sufficient physical ability and mobility to work in an office setting; to stand or sit for prolonged periods; to occasionally stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull light to moderate amounts of weight; to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard; and to verbally communicate to exchange information. The noise level in the work environment is usually quiet in office settings and moderate to loud in other situations, with both constant and sudden loud noises possible.
BENEFITS:
- 401(k) Match and Employer Discretionary Contribution.
- Two different Health Insurance options, including an HSA health insurance option with a dollar-for-dollar match up to $1,200.00 per year.
- Dental and Vision Insurance.
- Credit Union Access.
- Life Insurance, Short-Term Disability, and Long-Term Disability.
- Scholarship opportunities are available for employees' spouses and children through the Ohio Machinery Education and Opportunity Foundation.
EEO, Veterans & Disabled Employer and VEVRAA/503 Federal Contractor.
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FAQs About Inside Product Support Sales Representative - Req ID 6382 Jobs at Ohio Machinery Co.
What is the work location for this position at Ohio Machinery Co.?
This job at Ohio Machinery Co. is located in Columbus, Ohio, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at Ohio Machinery Co.?
Employer has not shared pay details for this role.
What employment applies to this position at Ohio Machinery Co.?
Ohio Machinery Co. lists this role as a Full-time position.
What experience level is required for this role at Ohio Machinery Co.?
Ohio Machinery Co. is looking for a candidate with "Senior-level" experience level.
What is the process to apply for this position at Ohio Machinery Co.?
You can apply for this role at Ohio Machinery Co. either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.