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Inside Sales And Customer Operations Coordinator Hvac/Plumbing

One Hour Air Conditioning and HeatingSan Diego, CA
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Overview

Schedule
Full-time
Career level
Senior-level
Remote
On-site
Benefits
Health Insurance
Vision Insurance
Paid Vacation

Job Description

Benefits:

  • 100% PAID HEALTH INSURANCE
  • 401(k) matching
  • Competitive salary
  • Employee discounts
  • Opportunity for advancement
  • Vision insurance
  • Wellness resources
  • Bonus based on performance
  • Paid time off
  • Training & development

We are looking for a highly organized, results-driven professional to help convert opportunities, reconnect with past customers, and keep our office operations running smoothly.

Our company serves thousands of homeowners across San Diego through One Hour Heating & Air Conditioning and Benjamin Franklin Plumbing. Every day we have service opportunities that simply require fast, professional follow-up.

This role exists to make sure no lead falls through the cracks and that our office team stays aligned on follow-up, scheduling, and customer communication.

You will drive outbound follow-up, help keep our lead pipeline organized, and support the office team in maintaining strong execution across dispatching, customer service, and lead management.

When call volume is high or opportunities need immediate follow-up, you will jump in directly to dial, text, and convert opportunities yourself.

If you're organized, proactive, and comfortable on the phone, this role can have a direct impact on company revenue and customer experience.

What You'll Do

Lead Conversion & Outbound Follow-Up

  • Make outbound calls and texts daily to:

  • Unsold HVAC and plumbing estimates

  • Canceled appointments

  • Past customers and maintenance opportunities

  • Book tune-ups, inspections, service calls, and follow-up appointments

  • Convert opportunities into scheduled jobs and revenue

  • Help ensure follow-up happens quickly and consistently

Lead Management & CRM Ownership

  • Create and manage leads and follow-ups in ServiceTitan
  • Keep every open lead updated with clear notes, status, and next steps
  • Close out leads cleanly when customers move forward, decline, or confirm replacement
  • Keep outbound lists organized, current, and prioritized
  • Identify additional opportunities inside ServiceTitan that should be worked

Office Operations Support

  • Help ensure dispatchers and CSRs are following lead management and follow-up processes
  • Monitor open leads and identify when opportunities are not being worked
  • Help keep the office team aligned on follow-up expectations and lead handling
  • Communicate issues or gaps to leadership when processes break down

Lead by Example

  • Drive outbound execution by example

  • Jump in and dial when:

  • call activity is low

  • proposal follow-up is needed

  • schedules need to be filled

  • Help keep technician schedules full, especially during slower periods

  • Support HVAC and plumbing cross-sell opportunities as programs expand

Role Scope

This is a lead execution role with ownership over outbound follow-up, lead recovery, and CRM organization.

While this is not a formal management role (no hiring, firing, or disciplinary responsibilities), you will play an important part in helping keep the office team aligned and accountable on lead management and customer follow-up.

You will work closely with the Operations Manager and leadership team to ensure opportunities are being worked and technician schedules remain full.

You'll Be a Great Fit If You

  • Have experience in HVAC, plumbing, or home services (strongly preferred)
  • Are comfortable making high-volume outbound calls and texts
  • Are organized and do not let follow-ups slip through the cracks
  • Take ownership and follow through without needing to be chased
  • Are confident jumping in to help when opportunities need immediate attention
  • Can influence peers and lead by example without needing a formal title
  • Have CRM experience (ServiceTitan experience is a plus)

What We Offer

  • Monday-Friday in-office schedule
  • Clear expectations and ownership
  • Leadership visibility and real impact
  • Opportunity to grow as our plumbing division expands
  • A team that values accountability, follow-through, and results

Benefits

  • 401(k) with company match
  • Paid time off (holidays, vacation, sick, birthday, anniversary)
  • 100% employer-paid medical insurance
  • Vision insurance
  • On-site gym and shower access
  • Employee discounts (including mortgage perks)

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FAQs About Inside Sales And Customer Operations Coordinator Hvac/Plumbing Jobs at One Hour Air Conditioning and Heating

What is the work location for this position at One Hour Air Conditioning and Heating?
This job at One Hour Air Conditioning and Heating is located in San Diego, CA, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at One Hour Air Conditioning and Heating?
Employer has not shared pay details for this role.
What employment applies to this position at One Hour Air Conditioning and Heating?
One Hour Air Conditioning and Heating lists this role as a Full-time position.
What experience level is required for this role at One Hour Air Conditioning and Heating?
One Hour Air Conditioning and Heating is looking for a candidate with "Senior-level" experience level.
What benefits are offered by One Hour Air Conditioning and Heating for this role?
One Hour Air Conditioning and Heating offers following benefits: Health Insurance, Vision Insurance, Paid Vacation, and Health & Wellness Programs for this position. Actual benefits may vary depending on the employer's policies and employment terms.
What is the process to apply for this position at One Hour Air Conditioning and Heating?
You can apply for this role at One Hour Air Conditioning and Heating either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.