Inside Sales and Customer Operations Coordinator HVAC/PLUMBING

One Hour Heating & Air ConditioningSan Diego, California

$65,000 - $85,000 / year

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Overview

Schedule

Full-time

Career level

Senior-level

Remote

On-site

Compensation

$65,000-$85,000/year

Benefits

Health Insurance

Vision Insurance

Paid Holidays

Job Description

Responsive recruiter

Replies within 24 hours

Benefits:

100% PAID HEALTH INSURANCE
401(k) matching
Competitive salary
Employee discounts
Opportunity for advancement
Vision insurance
Wellness resources
Bonus based on performance
Paid time off
Training & development

We are looking for a highly organized, results-driven professional to help convert opportunities, reconnect with past customers, and keep our office operations running smoothly.Our company serves thousands of homeowners across San Diego through One Hour Heating & Air Conditioning and Benjamin Franklin Plumbing. Every day we have service opportunities that simply require fast, professional follow-up.This role exists to make sure no lead falls through the cracks and that our office team stays aligned on follow-up, scheduling, and customer communication.You will drive outbound follow-up, help keep our lead pipeline organized, and support the office team in maintaining strong execution across dispatching, customer service, and lead management.When call volume is high or opportunities need immediate follow-up, you will jump in directly to dial, text, and convert opportunities yourself.If you're organized, proactive, and comfortable on the phone, this role can have a direct impact on company revenue and customer experience.

What You’ll Do

Lead Conversion & Outbound Follow-Up

Make outbound calls and texts daily to:
- Unsold HVAC and plumbing estimates
- Canceled appointments
- Past customers and maintenance opportunities
Book tune-ups, inspections, service calls, and follow-up appointments
Convert opportunities into scheduled jobs and revenue
Help ensure follow-up happens quickly and consistently

Lead Management & CRM Ownership

Create and manage leads and follow-ups in ServiceTitan
Keep every open lead updated with clear notes, status, and next steps
Close out leads cleanly when customers move forward, decline, or confirm replacement
Keep outbound lists organized, current, and prioritized
Identify additional opportunities inside ServiceTitan that should be worked

Office Operations Support

Help ensure dispatchers and CSRs are following lead management and follow-up processes
Monitor open leads and identify when opportunities are not being worked
Help keep the office team aligned on follow-up expectations and lead handling
Communicate issues or gaps to leadership when processes break down

Lead by Example

Drive outbound execution by example
Jump in and dial when:
- call activity is low
- proposal follow-up is needed
- schedules need to be filled
Help keep technician schedules full, especially during slower periods
Support HVAC and plumbing cross-sell opportunities as programs expand

Role ScopeThis is a lead execution role with ownership over outbound follow-up, lead recovery, and CRM organization.While this is not a formal management role (no hiring, firing, or disciplinary responsibilities), you will play an important part in helping keep the office team aligned and accountable on lead management and customer follow-up.You will work closely with the Operations Manager and leadership team to ensure opportunities are being worked and technician schedules remain full.

You’ll Be a Great Fit If You

Have experience in HVAC, plumbing, or home services (strongly preferred)
Are comfortable making high-volume outbound calls and texts
Are organized and do not let follow-ups slip through the cracks
Take ownership and follow through without needing to be chased
Are confident jumping in to help when opportunities need immediate attention
Can influence peers and lead by example without needing a formal title
Have CRM experience (ServiceTitan experience is a plus)

What We Offer

Monday–Friday in-office schedule
Clear expectations and ownership
Leadership visibility and real impact
Opportunity to grow as our plumbing division expands
A team that values accountability, follow-through, and results

Benefits

401(k) with company match
Paid time off (holidays, vacation, sick, birthday, anniversary)
100% employer-paid medical insurance
Vision insurance
On-site gym and shower access
Employee discounts (including mortgage perks)

Compensation: $65,000.00 - $85,000.00 per year

Join the One Hour Team!

We want to make joining our team as easy as possible. Our team members are the most valuable assets in our organization. It’s true, our employees come first! How do we prove it? First things first.

Pay— We believe the best performers deserve the best pay. That’s why we want to pay YOU the best competitive rate.
Flexibility— We want YOU to have time for the most important things in your life. Our scheduling is flexible. Find out how we do it.
Career Path— We offer you an unlimited future with our world class training programs. Our training programs include Technical Training, Virtual technical training, communications, sales, and more! If you are serious about your career and want to learn from the best in the industry apply today!

So, if you have a great attitude and a strong work ethic, and are someone who takes pride in the work you do, then we want to hear from you!

Each franchise location is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. The franchisee sets their own compensation and benefits. All inquiries about employment, benefits, scheduling, and compensation at this franchise should be made directly to the franchise location, and not to One Hour Heating and Air Conditioning Corporate.

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FAQs About Inside Sales and Customer Operations Coordinator HVAC/PLUMBING Jobs at One Hour Heating & Air Conditioning

What is the work location for this position at One Hour Heating & Air Conditioning?

This job at One Hour Heating & Air Conditioning is located in San Diego, California, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at One Hour Heating & Air Conditioning?

Candidates can expect a pay range of $65,000 and $85,000 per year.

What employment applies to this position at One Hour Heating & Air Conditioning?

One Hour Heating & Air Conditioning lists this role as a Full-time position.

What experience level is required for this role at One Hour Heating & Air Conditioning?

One Hour Heating & Air Conditioning is looking for a candidate with "Senior-level" experience level.

What benefits are offered by One Hour Heating & Air Conditioning for this role?

One Hour Heating & Air Conditioning offers following benefits: Health Insurance, Vision Insurance, Paid Holidays, Paid Vacation, Paid Sick Leave, 401k Matching/Retirement Savings, and Health & Wellness Programs for this position. Actual benefits may vary depending on the employer's policies and employment terms.

What is the process to apply for this position at One Hour Heating & Air Conditioning?

You can apply for this role at One Hour Heating & Air Conditioning either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.