Inside Sales / Customer Service Representative - Industrial Distribution

SunSource and its family of companies represent 200+ locations and 3,000+ employees making up one of North America's leading value-add industrial distribution companies. We provide customers with products and solutions within Fluid Power, Fluid Process, Fluid Conveyance, General Industrial Components, and Industrial Service & Repair. www.sun-source.com

Are you looking for a meaningful career opportunity with an organization that values goal setting, hard work, and dedication? Consider joining us at SunSource! We offer a variety of opportunities and strive to reward our employees for their commitment. Our associates are what makes us special and sets us apart from our competitors. If you have a desire to learn in a dynamic and diverse work environment that champions growth and development, we would love to hear from you!

We are currently seeking for a high energy individual to join our Customer Service Team to support our outside sales team. The primary responsibility of the Inside Sales /Customer Service Representative is to provide the highest degree of technical support and respond to inquiries to our customers and Account Managers.

Essential Functions

• Maintain and improve Customer relationships
• Address Customers' needs
• Assist & Support Account Managers
• Provide accurate product information, pricing and availability in a fast paced environment
• Negotiate sale and purchase price
• Assist with customer returns
• Expedite and route material
• Provide product literature
• Technical assistance
• Upload data on Customer internet portals
• Create quotes and sales orders
• Assist with pulling inventory and preparing shipments
• Follow up with Customers to provide accurate delivery dates and updated order status
• Outbound prospecting calls to grow our market and sell value-add services
• Update customer information in CRM (Customer Relationship Management) system

Experience, Education and Skills

• HS Diploma or GED
• Associate's degree, bachelor's degree OR technical degree is preferred
• 2+ years of experience in inside sales / customer service
• Experience in Industrial Distribution or similar industry experience such as Hydraulic, Pneumatic, Fluid Power, Electrical, Power Transmission, Motors, and Motion Control is preferred.
• Proficient with software programs relating to the customer service position including Microsoft Excel, Microsoft Word, E-mail and vendor pricing programs
• Working experience with Trend is a plus
• Strong analytical, mathematical, and mechanical aptitude is needed to be successful in this role.

We Offer

• Industry competitive compensation and bonus plan
• Medical, Dental, Vision, and 401(k)
• We also offer tuition reimbursement and training opportunities for individuals with a desire to learn and grow!

We are an Equal Employment Opportunity Employer M/F/V/D. WE PARTICIPATE IN E-Verify. If you are an individual with a disability and require an accommodation to complete the application process, please contact [email protected] to request reasonable accommodation. Only requests for accommodations in the application process will be returned. Sun-Source | Privacy Policy

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.