Inside Sales Manager - I

Job Description

Position: Inside Sales Manager (Entry-Level)Location: Lake Forest, CADepartment: Inside SalesReports To: Vice President, IT & Customer Experience

About Insulectro

Insulectro is the leading distributor of materials used to manufacture printed circuit boards and printed electronics. We partner with world-class suppliers and provide unmatched service, technical expertise, and logistics to help our customers succeed.

Position Summary

We are seeking an Entry-Level Inside Sales Manager (ISM) to join our Inside Sales team at our Lake Forest, CA facility. This is an excellent opportunity for early-career professionals who want to build a strong foundation in customer service, sales operations, and business systems while learning “The Insulectro Way.”As an ISM, you will provide outstanding service to customers, support Technical Account Managers (TAMs), and grow your proficiency in Insulectro’s tools and processes. Over time, you will progress to managing larger accounts and may advance into outside sales or other leadership roles within the company.

Key Responsibilities

• Deliver exceptional customer service by supporting small to mid-sized customer accounts and ensuring orders are processed accurately and on time.
• Develop proficiency in Insulectro systems and processes, including order entry, reporting tools, Salesforce, and other systems as required.
• Support TAMs by preparing quotes, providing material availability updates, and helping manage customer inquiries.
• Resolve basic customer requests such as shipment tracking, documentation requests, and returns.
• Collaborate with ISM teammates across the country in a fast-paced, team-oriented environment.
• Assist in identifying sales opportunities such as promotional products and alternative materials.
• Participate in structured onboarding and training to work with senior ISMs and gain hands-on experience.

Qualifications

• Bachelor’s degree preferred, or equivalent experience in sales, customer service, or related fields.
• Strong interpersonal and communication skills with a customer-first mindset.
• High level of comfort with technology and business systems (ERP, CRM, or order management systems experience a plus).
• Ability to work effectively in a fast-paced, collaborative environment.
• Strong problem-solving skills, detail orientation, and willingness to learn.
• Self-motivated with an interest in growing into larger roles within the organization.

Career Development & Growth

• Structured training program and onboarding.
• Mentorship by senior ISMs and collaboration with TAMs.
• Growth opportunities based on experience, skills and proficiency.
• Opportunities to transition into outside sales roles or other leadership positions within Insulectro.

Why Join Us?

At Insulectro, you’ll be part of a company that values people, teamwork, and continuous improvement. You’ll gain hands-on experience, develop customer and technical expertise, and have the opportunity to grow your career in an exciting and innovative industry.