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Inside Sales Representative

Johnstone Supply, The Balsan GroupAnnapolis, MD
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Overview

Schedule
Full-time
Career level
Senior-level
Benefits
Health Insurance
Dental Insurance
Vision Insurance

Job Description

Are you passionate about HVAC/R and enjoy helping contractors find the right solutions? Johnstone Supply – The Balsan Group is seeking a technically skilled Inside Sales Representative to provide expert guidance, support contractors, and help grow our business.

This is more than a sales role—you’ll be a trusted resource for customers, solving problems, managing orders, and building long-term relationships, all while advancing your career in a fast-growing, team-oriented company.

Why You’ll Love Working Here

  • Competitive pay + performance bonuses

  • Health, dental, vision, and 401(k) with match

  • PTO and paid holidays

  • Career growth in a fast-growing, team-oriented company

Key Responsibilities

  • Provide technical sales support to contractors via phone, email, and walk-ins

  • Recommend HVAC/R equipment, parts, and system components based on application and specs

  • Assist with troubleshooting systems, cross-referencing parts, and identifying replacements

  • Generate and manage quotes, sales orders, and follow-ups to close business

  • Build and maintain strong customer relationships to drive repeat sales

  • Coordinate with purchasing and warehouse teams to ensure product availability and on-time delivery

  • Stay current on manufacturers, product lines, and industry trends

  • Support upselling and cross-selling opportunities to maximize revenue

Qualifications

  • 2+ years of HVAC/R experience (field, counter sales, or inside sales)

  • Strong technical knowledge of HVAC systems, components, and troubleshooting

  • Experience with equipment selection, parts lookup, and system applications

  • Proven ability to work in a fast-paced inside sales environment

  • Strong communication, customer service, and relationship-building skills

  • Proficiency with ERP/POS systems and basic computer applications

  • Detail-oriented with strong problem-solving skills

Our CultureWe value team members who are:

  • Humble, Hungry, and People-Smart

  • Accountable, proactive, and customer-focused

Growth OpportunitiesAdvance into outside sales, branch leadership, or specialized technical roles as we expand.

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FAQs About Inside Sales Representative Jobs at Johnstone Supply, The Balsan Group

What is the work location for this position at Johnstone Supply, The Balsan Group?
This job at Johnstone Supply, The Balsan Group is located in Annapolis, MD, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at Johnstone Supply, The Balsan Group?
Employer has not shared pay details for this role.
What employment applies to this position at Johnstone Supply, The Balsan Group?
Johnstone Supply, The Balsan Group lists this role as a Full-time position.
What experience level is required for this role at Johnstone Supply, The Balsan Group?
Johnstone Supply, The Balsan Group is looking for a candidate with "Senior-level" experience level.
What benefits are offered by Johnstone Supply, The Balsan Group for this role?
Johnstone Supply, The Balsan Group offers following benefits: Health Insurance, Dental Insurance, Vision Insurance, Paid Holidays, Paid Vacation, Career Development, 401k Matching/Retirement Savings, and Health & Wellness Programs for this position. Actual benefits may vary depending on the employer's policies and employment terms.
What is the process to apply for this position at Johnstone Supply, The Balsan Group?
You can apply for this role at Johnstone Supply, The Balsan Group either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.