Inside Sales Representative I

Thorlabs is pleased to play a role in advancing science through the components, instruments, and systems we design and manufacture. We believe that science and innovation have great potential to improve the world around us and are committed to advancing photonics (i.e., light-based) technologies that positively impact our customers, employees, and communities. Via educational outreach and more sustainable business practices, we continuously invest in a brighter future. We recognize that each of our employees is a unique individual with the ability to contribute to our success and seek to find great people who will thrive in our fun, fast-paced culture.

The Inside Sales Representative will empower our customers by providing exceptional service, brand knowledge, and tailored solutions, driving mutual success and growth through proactive selling. This includes qualifying leads, managing assigned customer accounts within region and follow-up on new business opportunities through proactive prospecting to achieve revenue goals. The Inside Sales Representative will manage relationships with customers as a direct point of contact, build and execute sales campaigns, and will rely heavily on data integrity in Thorlabs CRM platform.

Although the location of the position can be based out of Newton, NJ, from time to time it may be required to undertake duties at other Thorlabs locations.

Academic & Government Research Functions include, but are not limited to:

• Promote and manage the New Lab Program by qualifying leads and supporting onboarding of new accounts.
• Enhance customer experience and provide E-Procurement solutions.
• Collaborate with the sales admin team to support quotes and order escalations.
• Travel to university campuses and government labs for customer visits and relationship development as needed.

Essential Job Functions include, but are not limited to:

• Serve as the primary point of contact for key accounts within the assigned region, ensuring consistent communication and relationship management.
• Coordinate, qualify, and manage incoming leads to drive regional growth.
• Develop sales opportunities by prospecting, researching, and identifying potential new accounts to achieve revenue goals.
• Maintain and update CRM data, including leads, opportunities, sales campaigns, and customer follow-ups.
• Collaborate with internal teams to support the deployment of targeted sales campaigns.
• Support volume pricing requests and ensure timely responses to customer needs.
• Communicate Thorlabs’ services, brand identity, and tailored solutions effectively.

Requirements

Experience:

• 3+ years in similar role with customer service, inside sales, account management and/or project management experience.

Education:

• B.S. required, preferably in business or marketing

Specialized Knowledge and Skills:

• Excellent attention to detail.
• Excellent communication and collaboration skills.
• Intermediate MS Office proficiency: especially Outlook and Excel, Expert proficiency in Excel, ERP/MRP systems or CRM is highly desirable.
• Able to learn new technologies, new applications, and new developed products.
• Ability to fluently write and speak English.

Pay range for this position is $ 63,000 - $79,000 depending on experience

Other: Up to 10% travel to visit other sites and attend tradeshows.

Compliance with International Traffic in Arms Regulations (ITAR). Organizational Relationships Direct Reports:

Thorlabs values its diverse environment and is proud to be an Equal Employment Opportunity/Affirmative Action Employer. All qualified individuals will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age or veteran status. Job descriptions are not intended as and do not create employment contracts. The organization maintains its status as an at-will employer. Employees can be terminated for any reason not prohibited by law.

Benefits

Thorlabs offers a complete benefits package that includes medical, dental and vision insurance, company paid life insurance, a generous PTO package, a 401(k) plan, and tuition reimbursement just to name a few..