Inside Sales Team Lead/Lead Appointment Setter

Do you want to use your powers of persuasion to help homeowners renew their homes?Do you desire job growth? And a position that challenges you?Do you want to be paid more for great results?Do you want to work on a team with an award-winning reputation and culture?Phillips Home Improvements of Allen, TX is seeking a dynamic individual ready to lead our Appointment Setting Team. We are seeking an energetic influencer for our Inside Sales/Call Center poised to help us create opportunities for the Outside Sales Team to assist homeowners in renewing their homes with our expert painting, roofing, siding, windows and garage floor coatings!If you drive results, thrive on challenge, are confident with scripting, possess great leadership and training skills and are able to interpret, communicate, and help a team produce key metrics, we invite you to apply to join the Phillips Teamily!The Ideal Candidate:Possesses 2+ yrs. Call Center ExperienceHas Led an Appointment Setting Call Center 1+ yrs.Possesses Natural Leadership and Excellent Phone SkillsFollows, trains, and champions a script with easeMeasures, interprets, and communicates Call Center metrics with easeInspects what he or she expectsWOWs customers on the phonePromotes the company onlineUndertakes activities that make the phone ring, such as making calls, generating leads, etc. Works with a sense of urgency to serve clients, other team members, and to generally get the job done!Seeks:$25 per hour, plus pay-for-performance incentives after successful completion of the introductory period9am-6pm hours Monday-Friday and occasional Saturday work 9am-1pm; when working a Saturday, will have fewer hours during the week; hours change based on changing company needs; this position must cover hours as neededChallenging career with opportunities for advancementValues: Faith, Family and Focus!Possesses These Attributes:Hunger for Personal GrowthPassion for Helping PeopleCoachabilityHumilityConfidenceAdaptabilityLeadershipCompetencies:Excellent manners, communication skills, and quest for clarityAbility to follow a scriptAbility to handle a fast paceAbility to persuade and influence othersAbility to trainAbility to measure, interpret, hold a team accountable for Call Center metricsKey Result Areas:Maintaining appointment schedules and open slots up to the minutePreventing low percentage appointments from clogging high percentage opportunitiesMastering assigned scripts and working at an acceptable paceMaintaining Accurate database InformationMinimizing the cancellation rateMaximizing lead/issue qualityMaintaining or Surpassing a Quarterly Sit to Set RatioMaximizing the AIP (Two-Party) Appointment RateOngoing Training and Management of Call Center staffWorld Class Service Benefits and Perks:Health, Vision, Dental, & Short Term Disability Insurance401K with MatchingIncentives PaidPaid Vacation and HolidaysWeekly PayWork Life BalanceCareer AdvancementLife-giving, Dynamic Work CultureRequirements:High school graduate; some college preferredMust pass background and drug testWear a uniform and exhibit professional presence every dayDependable transportation, attendance and punctuality!ABOUT PHILLIPS HOME IMPROVEMENTS: Phillips Home Improvements, 5-time honoree of the prestigious Inc. 5000 list of America's Fast-Growing Private Companies, 29-year A+ BBB member, A+ Angie's List member, 12-year A-rated Best Pick Reports winner, Consumer's Choice Awarded 12 years running and 2019 and 2023 winners of the BBB Torch Award for Ethics, is seeking a dynamic individual ready to lead our Appointment Setter Team.