Institutional Client Billing - Morgan Stanley Investment Management - Vice President

Morgan Stanley is a leading global financial services firm providing a wide range of investment banking, securities, investment management and wealth management services. The Firm's employees serve clients worldwide including corporations, governments, and individuals from more than 1,200 offices in 43 countries.

As a market leader, the talent and passion of our people is critical to our success. Together, we share a common set of values rooted in integrity, excellence, and strong team ethic. Morgan Stanley can provide a superior foundation for building a professional career - a place for people to learn, to achieve and grow. A philosophy that balances personal lifestyles, perspectives and needs is an important part of our culture.

Morgan Stanley Investment Management (MSIM) is one of the largest global asset management organizations of any full-service securities firm, with 45 offices serving clients in 19 countries. MSIM's professionals worldwide provide outstanding long-term investment performance. We offer clients a diverse array of equity, fixed income, liquidity, and alternative investments, including merchant banking strategies.

Overview:

This Vice President reports to the Executive Director, Global Head of Institutional Client Billing (Office of the COO) and leads the transition and stabilization of institutional client billing operations as part of the firm's system realignment and location strategy. The role is accountable for end-to-end knowledge transfer, process migration, and control execution as billing moves from Baltimore to Boston and an offshore location, ensuring continuity of service and data integrity. Success is measured by delivering the transition plan on schedule, sustaining a strong control environment (documented procedures, QA, issue escalation and remediation), and improving billing and A/R outcomes through accurate reporting, reduced exceptions, and timely collections.

The billing team oversees: confirmation of fee attributes, calculation of billing fees, aggregation of billing elements (both internal & external), oversight of key vendor partners, collaboration with key organizational partners (client relationship management, contract specialists, legal, risk, compliance, and finance), invoice generation & distribution, issue management, reconciliation of key attributes & contracts, establishing and enhancing controls, developing reporting & analysis, ensuring and maintaining policies & procedures, and building/implementing a robust training program.

We are looking for creative thinkers that want to be challenged, want to dive into a process and propose solutions on how to improve processes. Preference for those with basic skills around AI, machine learning, data visualization or the desire to develop these skills to drive innovation and process efficiencies.

Specific responsibilities:

Responsibilities span billing operations, client service, reporting/analytics, control/system oversight, and team leadership:

• Provide management, oversight and support for end-to-end billing operations (IMA interpretation, client/account setup, accrual and management fee calculation/verification, GL uploads, invoice generation/distribution, cash application, and A/R aging).
• Identify, resolve and prevent billing errors by driving root-cause remediation and process changes to avoid recurrence.
• Lead the A/R collections process and stakeholder escalation to secure timely payments and improve efficiency and scalability.
• Develop and maintain billing, A/R and revenue reporting (monthly packages, dashboards, scorecards and KPIs) for accuracy validation, issue tracking, capacity planning and senior stakeholder updates.
• Partner with onboarding working groups, sales/relationship management, finance, legal, risk and compliance to ensure accurate and timely account setup and fee arrangements that support proper client billing.
• Manage key vendor relationships, including the billing system provider, to drive service quality, issue resolution and delivery against the roadmap.
• Provide financial analysis supporting product pricing, sales compensation, business planning and revenue forecasting (including effective fee rates and billable AUM).
• Maintain a proactive control and supervisory environment aligned to regulatory and internal policy requirements, including risk identification, control enhancement, and documented procedures.
• Own billing systems oversight by managing upgrades/enhancements and pursuing automation to streamline quality control and invoice distribution.
• Contribute to firmwide client data, onboarding and process architecture efforts to improve data quality, upstream controls and scalability.
• Lead and develop the team (including the offshore build) by establishing training, tasking and goals, mentoring talent, and providing senior-level issue management and communication.

Skills, Abilities and Education

• Undergraduate degree in accounting or finance is preferred with 8+ years of relevant billing/client service and/or revenue finance and accounting experience in the financial services industry required.
• Advanced graduate degrees in business, finance or accounting is helpful.
• Previous institutional managed account client billing and accounts receivable experience a plus.
• Ability to communicate (verbally & written) effectively and persuasively with senior stakeholders.
• Solid understanding of internal controls and process flow is required.
• Experience with SAP general ledger software a plus.
• Proven ability to perform strategic project planning and priority setting.
• Proven track record for improving process efficiencies and solving problems.
• Strong leadership skills with an ability to motivate direct reports.
• Ability to manage day-to-day billing function and multiple phases of billing system implementations.
• Strong computer skills (notably Excel) are a necessity.
• Experience utilizing AI agents or machine learning a big plus.

WHAT YOU CAN EXPECT FROM MORGAN STANLEY:

At Morgan Stanley, we raise, manage and allocate capital for our clients - helping them reach their goals. We do it in a way that's differentiated - and we've done that for 90 years. Our values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - aren't just beliefs, they guide the decisions we make every day to do what's best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries. At Morgan Stanley, you'll find an opportunity to work alongside the best and the brightest, in an environment where you are supported and empowered. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. There's also ample opportunity to move about the business for those who show passion and grit in their work.

To learn more about our offices across the globe, please copy and paste https://www.morganstanley.com/about-us/global-offices into your browser.

Expected base pay rates for the role will be between $110,000 and $150,000 per year at the commencement of employment. However, base pay if hired will be determined on an individualized basis and is only part of the total compensation package, which, depending on the position, may also include commission earnings, incentive compensation, discretionary bonuses, other short and long-term incentive packages, and other Morgan Stanley sponsored benefit programs.

Morgan Stanley is an equal opportunity employer committed to building and maintaining a workforce that is diverse in experience and background. Our recruiting efforts reflect our strong commitment to a culture of inclusion, where individuals are hired, developed, and advanced based on their skills and talents.

Our workforce reflects a broad cross-section of the global communities in which we operate, bringing a variety of backgrounds, talents, perspectives, and experiences.

For more information, please visit: https://www.morganstanley.com/people-opportunities/eeo.