Insurance Agency Customer Service
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Overview
Schedule
Full-time
Career level
Senior-level
Compensation
$38,000-$89,000/year
Benefits
Paid Vacation
Paid Sick Leave
Career Development
Job Description
Job Description
One of the fastest-growing insurance agencies in the bi-state region is seeking an inside sales customer service representative to assist with inbound sales opportunities and customer retention. VIAA prides itself on being one of the industry leaders in the use of technology and digital media marketing to drive growth to agencies (and our associates), and we are currently generating more opportunities than we can handle.
Position Profile
As an customer service account rep. you will be required to field incoming phone calls from agency partners. You will provide a consultative review with every new business customer and referral to the agency. In addition, you will receive a designated workload of inbound service & quote request (on-line & inbound calls) and must follow up with them in a highly organized manner. As we are a forward-thinking company, you must be comfortable communicating with our clients and prospects via video communication (either recorded or live screen sharing). You will provide insurance quotes from multiple carriers for both personal insurance needs as well as small business insurance needs. This position will allow you to expand your insurance career as you would like over time.
As an Account Rep./Producer with Powers Insurance Group, you will receive…
- Starting Salary With Both New Business & Growth Bonus
- Up to 40% New Business Commissions
- Paid time off (vacation and personal/sick days)
- New Inbound leads provided every month
- In Person & Online training opportunities
- Step by Step process to guarantee your success in this role
Responsibilities
- Provide accurate, and friendly customer service.
- Ability to follow a process
- Use a customer-focused, needs-based review process to educate customers about insurance options.
- Maintain a strong work ethic with a total commitment to success each and every day.
- Establish and maintain an average closing percentage on new business leads
- Complete a desired number of needs based reviews
- Meet and exceed a new business production goal monthly
Requirements
- Great organizational skills
- Very detail oriented personality
- Customer Service or Sales experience
- Excellent communication skills – written, verbal and listening
- Motivated by Money
- Self-motivated
- Ability to work in a team environment
- Ability to multitask
Our Agency Motto: Work Hard … Play Harder
As a growing agency we not only focus on business. We also enjoy our time as an office outside of work. Several times a year we will host off site activities to build strong working relationships. We believe that as an agency we are not just co-workers, we are a family. Establishing a strong agency culture is very important to us and something we take great pride in. Work should be a place you enjoy coming to everyday, if you dread your drive to your current job then maybe it’s time for a change…
Compensation: $38,000.00 - $89,000.00 per year
Valley Insurance Agency Alliance (VIAA), a cohesive family of more than 130 independent insurance agencies in Missouri and Illinois, recently introduced a new digital training system to enhance its members' accessibility and efficiency.
VIAA's proprietary Digital Agency Bucket List (DABL) provides the industry's latest technology to systematically assist with each member's growth. This customized solution allows members to build their own digital footprint using automation and optimization to ensure exceptional results.
Automate your job search with Sonara.
Submit 10x as many applications with less effort than one manual application.
FAQs About Insurance Agency Customer Service Jobs at Valley Insurance Agency Alliance
What is the work location for this position at Valley Insurance Agency Alliance?
This job at Valley Insurance Agency Alliance is located in St. Louis, Missouri, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at Valley Insurance Agency Alliance?
Candidates can expect a pay range of $38,000 and $89,000 per year.
What employment applies to this position at Valley Insurance Agency Alliance?
Valley Insurance Agency Alliance lists this role as a Full-time position.
What experience level is required for this role at Valley Insurance Agency Alliance?
Valley Insurance Agency Alliance is looking for a candidate with "Senior-level" experience level.
What benefits are offered by Valley Insurance Agency Alliance for this role?
Valley Insurance Agency Alliance offers following benefits: Paid Vacation, Paid Sick Leave, and Career Development for this position. Actual benefits may vary depending on the employer's policies and employment terms.
What is the process to apply for this position at Valley Insurance Agency Alliance?
You can apply for this role at Valley Insurance Agency Alliance either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.